What are you doing for your team members?

We’re so grateful for our dedicated team members that are committed to serving our communities, day in and day out. We have never stopped caring for our team members, and in 2020 we paid our store teams more than $100 million in bonuses; invested more than $12 million in COVID protective measures including plexiglass partitions, PPE, enhanced cleaning, wellness kits, and store security; and we created a disaster relief fund for paid time off and grants totaling more than $12 million in financial support. View all our team member benefits surrounding COVID here.

Are you offering adjusted or special grocery shopping hours in the California during the shelter-in-place order?

In order to best serve the California residents, our stores will continue to operate with regular hours from 7am-10pm daily to support the community. Effective Tuesday, March 24, we will be open from 7am-8pm daily. Our team members are committed to providing you and your family with affordable fresh and healthy groceries along with wellness essentials to support your health and wellbeing during these uncertain times.

Some customers have asked about special shopping hours for elderly guests. We’re dedicated to serving our customers during this unprecedented time and have given a great deal of consideration to this matter. Special shopping hours can result in long entry lines and crowding, which conflicts with social distancing recommendations for the elderly and at-risk groups. To best serve everyone in our communities, we’ve invested in more staffing to maintain our focus on customer service and to provide a clean and safe shopping environment. We’re also implementing new checkout measures that encourage customers to maintain a healthy distance from one another, and also installing plexiglas barriers to reduce contact with team members.

What sanitation and social distancing measures are you taking in store to promote the health and safety of customers and team members?

The health and safety of guests like you, and our dedicated teams that serve you, remains our priority. We are closely following health authority guidelines and are regularly providing our store teams the latest safety guidance. In addition to our regular food safety and cleaning procedures, we have invested additional labor hours into our stores to allow for more frequent cleaning, paying close attention to high touch areas such as service counters, restrooms, and checkout lanes. Stores have also installed plexiglass register barriers for added protection during checkout.

What products are available?

We’re committed to offering you access to the healthy foods you rely on us for during this unprecedented time. Our local teams are working hard to keep our stores stocked by working closely with our distribution center and supply chain partners to ensure regular deliveries. We’re confident in our continued supply and ask you to be mindful of your neighbors when making purchases on your next visit. We will continue to offer delivery and pickup services where applicable through Instacart.

What is Instacart Express?

Instacart Express members get unlimited free delivery and pickup on all orders over $35. To sign up or manage your Instacart Express membership visit our Instacart Express page. There you can manage your Express subscription type, renewal settings, subscription payment method, and even set a subscription renewal reminder.

How much does an Instacart Express membership cost?

Instacart express is $99/year or $9.99/month. Please note that cancelling your membership renewal will not cancel your active membership for the current period or issue a refund for a membership renewal charge.

What is Instacart pickup and how does it work?

Instacart is a service that allows customers the opportunity to pick up their groceries without the hassle of shopping in store. Pickup windows can be scheduled for the same day or up to several days in advance. When your order is ready for pickup, you will be sent a SMS to your phone along with directions for how to retrieve your order.

How much does curbside pickup cost?

Your first pickup order, if over $35 will be free! All future pickups will cost $1.99 for orders over $35 and $3.99 for orders under $35. For pickup orders there will be no additional service charges.