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Complaint TypeMissing Orders, Items, Quality, or Refund IssuesAccount Access, Checkout, Catalog, Pricing, Promo OffersIn-store pickup service

Complaint TypeMissing Orders, Items, Quality, Refund, Instacart Account Deactivation IssuesSprouts Account Access, 500 Page Error, Promo OffersIn-store pickup serviceOrder Canceled without NoticeIssue with Pre-Order Authorization ChargeOut of Stock ComplaintGeneral Complaint, Images, Description, Pricing, Etc.

Instacart manages all online orders, deliveries, and payments. Please reach out directly to [email protected] or 1-888-246-7822 for 24/7 support. Include the date and the phone number associated to the order in your inquiry. You may also rate your order and provide feedback via the link sent to your mobile device.

Technical issues may take 3-5 business days to resolve depending on the circumstance.

Complete the form below to share feedback related to curbside and shopper services.

A temporary pre-authorization hold for the cost of your item(s), rounded to the nearest dollar, will be placed on your account until the transaction is completed on your selected pickup date to ensure payment is available in your account upon pick up. The pre-authorization will be renewed by your bank every seven days. If an authorization hold cannot be renewed, your order will be systematically canceled. The temporary hold on your card will be released on your pickup date and you will only be charged for the cost of your pre-order at the end of that day.

Inquiry TypePayment Options/EBTHow to Cancel or Update OrderDetails on Pre-order Authorization ChargeHow to Place a Holiday Pre-OrderWhat Items and Meals are AvailableHoliday Meal Cooking Instructions

Have a question? Please review our FAQs before submitting an inquiry below.

EBT cards are an acceptable form of payment for holiday meal purchases but purchase and payment must be made in-store.

Holiday pre-orders cannot be changed once the order is placed. To choose a different item, please cancel your order and begin a new order. Please note, reorders are subject to product availability.

You may cancel your holiday pre-orders online for a full refund with no additional fees up until two days before the scheduled in-store pickup. To cancel your order, view your order within purchase history and click the “Cancel Order” button. To change or cancel your order within two days before your designated pickup date, please contact your selected pickup store.

Pre-orders are subject to Sprouts cancellation policy.

A temporary pre-authorization hold for the cost of your item(s), rounded to the nearest dollar, will be placed on your account until the transaction is completed on your selected pickup date to ensure payment is available in your account upon pick up. The pre-authorization will be renewed by your bank every seven days. If an authorization hold cannot be renewed, your order will be systematically canceled. The temporary hold on your card will be released on your pickup date and you will only be charged for the cost of your pre-order at the end of that day.

For details on how to place a holiday pre-order, please visit sprouts.com/holiday.

For a complete list of offerings and included sides, please visit sprouts.com/holiday.

Please review and print our easy preparation instructions here.

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