SALES AND PROMOTIONS
What is a BOGO Sale?
Our Buy One Get One Sale allows shoppers to purchase an item and receive the second qualifying item for free. Shoppers are not eligible to purchase one of the BOGO items at half price.
When is your next One Day Gift Card Sale?
Our gift card promotion is a one-day sale offering our in-store shoppers a $100 gift card for the price of $89.99. We do not share the sale date far in advance.
What is Sushi Wednesday?
Sushi Wednesday is a promotion we offer in most markets, where customers can purchase select Oumi Sushi Rolls for $5. Find out what services are offered at your neighborhood Sprouts.
How can I get the best deals at Sprouts?
There are many ways to save! Learn how you can save even more on our already low prices.
How do I place a catering order?
Customers with a Sprouts account may place a catering order on our website or app. If you do not have a Sprouts account, please call or visit a participating Sprouts location.
What services does my local Sprouts offer?
To view what store services are offered in your area, view our stores page and choose from the list of locations available.
Where is the list of stores coming soon? How can I learn when a new store is opening?
Is Sprouts really a farmers market? Do you carry more than produce?
Sprouts Farmers Market is an indoor, healthy grocery store inspired by farmers markets and our heritage which traces back to a single fruit stand in San Diego. Learn more about our history and stores here.
Can I bring in my personal container?
We welcome guests to bring reusable containers to use when purchasing bulk or produce products in our store. Before filling your container, please visit a cashier who can assist you in getting the tare weight of the container prior to filling it. At most locations, reusable cloth bulk bags and glass containers are available for sale in the Bulk department, and mesh produce bags in the Produce department.
Can I use reusable grocery bags to carry items while I shop?
Although we encourage our customers to use reusable bags, we ask that you wait to use them until checkout. You may use our shopping carts or baskets to carry items while shopping in store.
What is your policy for rainchecks?
Our raincheck policy is in place to guarantee that our customers are able to purchase our Weekly Ad items at the sale price at any of our locations. To learn more about our raincheck policy, visit our Sprouts Policies Page.
What is your coupon policy?
Sprouts gladly accepts select coupons and reserves the right to accept, refuse or limit the use of any coupon. To learn more about our coupons policy, visit our Sprouts Policies page.
What is your return/refund policy?
If for any reason you are not delighted with your purchase at Sprouts, we’ll be happy to refund your money with a proper receipt. To learn more about our return, refund and exchange policy, visit our Sprouts Policies Page.
Do you offer case discounts?
We offer an automatic 10% discount on select products when customers purchase an entire case. This discount does not apply to:
- Items in the Weekly Ad
- Healthy Savings or Manager’s Specials
- Nutrition Bars (Sprouts Nutrition Bars)
- 24 Packs of Water (Sprouts, Arrowhead, Deer Park, etc.)
- Vitamin and Body Care Items
- Promotional and sale items
What is your product sampling policy?
Before sampling a product, let one of our helpful team members know which item you are wanting to try, and they will be happy to assist you.
Where can I find ingredients and nutritional information for a product?
Tap on the image of the product in question and a pop-up window will appear with “Ingredients” and “Nutrition Information” tabs to learn more about the product. Can’t find the information you’re looking for? Contact us and we’ll be glad to assist you further.
How can I learn more about a product in-store?
Our friendly team members are more than happy to answer any product questions you have. You can also find a barcode scanner in the search function on the Sprouts app. Once you scan an item’s barcode, product information will appear on your screen, including a list of ingredients, nutrition information, and any digital coupons currently available.
How do I recommend a product?
We welcome product recommendations and evaluate these based on overall demand. The best way to submit a request is through our contact us form.
How can I special order a product?
We are delighted to fulfill your special-order request whenever we can. Just ask the appropriate department manager in your local store if a product is available for special order.
How do I find out if Sprouts carries a specific product?
Browse our online product catalog to learn more about the thousands of healthy items offered at our stores. Inventory may vary by location. Call your local Sprouts for the most up-to-date information on whether an item is in stock or available for special order.
Where can I learn more about Sprouts brand?
We believe healthy living should be affordable and taste great! To learn more about our high-quality items, visit our Sprouts Brand Products page where you’re bound to find a new Sprouts Brand favorite. To find out about new and trending items coming to Sprouts, visit our Articles and Resources page.
Is everything you carry natural or organic?
About 90 percent of the products we carry are natural or organic. We offer a wide variety of healthy products at great prices to appeal to the everyday shopper. Shop.Sprouts.com is a great place to explore the products your local store offers. You can also search for products by attribute on this page, making it easy to find the products that best meet your needs.
Can I get a refund or replacement for an item that has been recalled?
Return the item to your local Sprouts and a team member will be happy to assist you with a refund or replacement. If you no longer have the product, please bring your receipt to the store for further assistance.
GIFT CARD BASICS
Do you offer gift cards to nonprofit organizations at a discount for fundraising purposes?
Sprouts participates in the SCRIP Fundraising Program to help nonprofit organizations by offering Sprouts gift cards at a 5% discounted rate which can be re-sold at full price to raise funds. Learn more here.
Is there a minimum amount and/or maximum amount I can put on a gift card?
Sprouts gift cards can be loaded for any amount between $5 and $100. You can purchase up to $2,000 worth of gift cards in a single transaction.
How do I check my gift card balance?
To check your gift card balance, visit Sprouts Gift Card Balance.
Do Sprouts gift cards expire or have any fees?
Sprouts gift cards never expire. After 12 months of inactivity, as of the date of purchase, a service fee may be charged against any remaining balance, except where prohibited by law.
BUYS & SENDING
Can gift cards be purchased internationally?
Gift cards must be purchased with a credit or debit card with a U.S. billing address and must be mailed to a U.S. mailing address.
Can I reload the value on my existing gift card?
Gift cards may be reloaded in-store; however, this service is not available online.
Can I pick up my gift cards at a store?
Gift cards may be purchased at any Sprouts location apart from the stores in Chula Vista, Calif. Online gift cards are not to be sent to any Sprouts location as we do not offer in-store pickup at this time.
How many gift cards may I purchase at once?
You may purchase 10 gift cards in a single transaction. Multiple transactions must be completed to purchase more than 10 gift cards.
Can I get a discount if I purchase in bulk?
We do not offer a discount to individuals for bulk gift card orders at this time. To learn more about discounts offered on gift cards for registered businesses, agencies and nonprofits, visit Sprouts Bulk Gift Cards.
Can I change the value of my gift card purchase or cancel the transaction?
All gift card transactions are final. If you want to increase the gift card value, a new transaction will be required.
Where can I use my gift card?
Gift cards may be redeemed at any Sprouts location except for two licensee stores in Chula Vista, California.
Can I use my gift card for online purchases or through Instacart?
Gift cards may be redeemed in-store only.
TRACKING & ORDERING STATUS
How can I check my gift card’s value?
To check your gift card balance, visit Sprouts Gift Card Balance.
What if I need a rush order? Is overnight delivery available?
Sprouts offers overnight delivery of gift cards through FedEx for additional fee of $25. Gift card delivery time varies based on the shipping method chosen.
What should I do if my gift card is lost or stolen?
Sprouts does not replace any lost or stolen gift cards unless your online order was not received. If your order was lost or stolen during shipment, please contact us at [email protected]. Sprouts only honors gift cards sold in our stores or on sprouts.com. Gift cards obtained through third-party entities cannot be guaranteed by Sprouts. Gift cards obtained through fraudulent means will not be honored or reimbursed. To report any fraudulent activity or to get transaction history, please contact us.
Where is my gift card order?
Online gift card orders are processed within 1-2 business days. Our standard shipping method is regular U.S. stamped mail and cannot be tracked. Please allow 7-10 business days for gift card arrival. If you haven’t received your gift card within the allotted timeframe, please call Gift Card Services at 866-204-4830.
FREE – U.S. Stamped Mail (7-10 days, plus 1-2 days processing)
$25.00 – FedEx Overnight (Plus 1-2 business day processing)
How do I activate my card(s) once I receive them?
Sprouts gift cards will arrive activated and ready to be used.
BULK GIFT CARDS
Can gift cards be redeemed for cash?
Sprouts gift cards may not be redeemed for cash, unless required by law.
When will I receive my bulk gift cards?
Gift card are processed within 24-48 business hours and delivery times vary based on the shipping method chosen.
- FREE – U.S. Stamped Mail (7-10 days delivery)
- $25.00 – FedEx Overnight (Plus 24-48 business hours processing)
Do you offer discounts for bulk orders?
Yes, we do offer discounts for bulk gift cards purchased by registered businesses, agencies and nonprofit organizations.
- $10,000 – $49,999, 2%
- $50,000-$99,999, 3%
- $100,000+, 4%
What is the minimum purchase for bulk orders?
What payment methods can I use?
Sprouts requires your first order to be paid by check, ACH or wire.
Thereafter, Sprouts accepts payments via credit card (Visa, Mastercard, Discover and American Express), check, ACH and wire for bulk gift card purchases. Payment must be received before a gift card order is shipped. Orders paid for by a check, ACH or wire payment will remain pending until payment has been received and deposited. Purchasers will receive an email stating that the payment has been approved and again when the shipment is sent. Once we have been notified the funds have cleared, we will approve and release your order. For any questions, please contact [email protected].
Who can purchase Sprouts gift cards in bulk?
Our bulk gift card program is available to registered businesses, agencies and nonprofit organizations.
How can I find out more information regarding investing in Sprouts?
Learn about details regarding Sprouts financial performance, earnings results and upcoming company information here.
Why work at Sprouts Farmers Market?
Sprouts is firmly rooted in our brand purpose: inspiring healthy living for all. Our stores are a great place to work because you can feel good about the products you are selling. We encourage a friendly, healthy, upbeat working environment and are proud to provide a competitive compensation package. Moreover, we are a growing company that has been expanding rapidly and adding thousands of new jobs each year.
How can I find career opportunities at Sprouts?
We value the hard work our team members do on a daily basis. To see what opportunities are available at your nearby store, please use the search tool on our career page.
How does the hiring process at Sprouts work? How can I check my employment application status?
Information about our application process and criteria can be found on our careers page. If you have already submitted an application for a specific position, please know that your application is active until that position is filled. Additionally, the information you submitted is retained in our system indefinitely. If you would like an update on your application, please contact the specific store directly. If you are not selected for the position you apply for, please continue to check our Careers portal and consider applying for other employment opportunities. For unopened locations, please call our HR Support Desk at 844-577-7688 and select option 2.
I am having trouble submitting my application online, who can I contact for assistance?
Applicants may contact our HR Support Desk by calling 844-577-7688 and selecting option 2.
How can I learn about hiring events in my area?
Learn about new career opportunities and hiring events near you, here.
How can I partner with Sprouts to provide team member benefits, services or talent acquisition?
Businesses interested in partnering with Sprouts may contact our HR Support Desk by calling 844-577-7688 and selecting option 2.
As a current Sprouts team member, where can I go to find out information regarding benefits, paychecks, and HR related questions?
Our Employee Relations team is available to assist our current team members through the Support Portal. Submit an inquiry or report a concern here.
I’m a former Sprouts team member. How do I find information about my W2?
Former team members may call the HR Support Desk at 844-577-7688 and select option 2.
How do I request a Sprouts be built in my neighborhood?
We appreciate your interest in making Sprouts a part of your community. Submit a location suggestion here.
How do I find out more information about new Sprouts stores?
How can I submit my building or construction site for consideration for a new Sprouts location?
At Sprouts, we look for build-to-suit or existing buildings in free-standing or shopping center locations. Learn more about our site criteria and submit a site location here.
DONATIONS & SPONSORSHIPS
How do I request a donation from Sprouts?
Sprouts is committed to supporting deserving educational and non-profit organizations in the communities where we operate through in-kind support. You may reach out to your local Sprouts manager or submit an online donation application here for our team to review for consideration.
How do I request Sprouts to sponsor my regional or national program?
Sprouts is pleased to partner with regional and national organizations focused on health and wellness, fitness and food-related activities. Our partnerships range from financial support to a full suite of on-site activations. To propose a partnership, email all sponsorship opportunities and costs to [email protected]
What is the Sprouts SCRIP program? How can my organization raise money through the Sprouts SCRIP program?
What is Sprouts’ Neighborhood Grant program?
At Sprouts, we take pride in being active participants in the communities we operate in. To learn more about our grant program funded by the Sprouts Healthy Communities Foundation, click here.
What political organizations does Sprouts donate to?
As a company, Sprouts does not donate to political campaigns or make contributions to political candidates.
CULTURE & COMMUNITY
Where can I find Sprouts history and company information?
To learn more about Sprouts’ history, leadership, company news, Sprouts Foundation initiatives and more, click here.
What is the Sprouts Healthy Communities Foundation?
Sprouts supports health and wellness related causes that directly impact the neighborhoods where our customers and team members live, work and play. With the support of our partners, we are committed to making a meaningful difference and have donated more than $7 million to nonprofits to date. Learn more about the Sprouts Healthy Communities Foundation here.
What is Sprouts’ sustainability philosophy?
Sprouts is dedicated to being a responsible retailer and operate our business with a focus on the environment, product quality and supply chain transparency. Learn more about our sustainability efforts, here.
What happens to the food that is no longer fit for sale?
Each Sprouts store participates in our Food Rescue program that provides food to those in need, feed for animals and nutrients for agricultural soil. Visit our Sustainability page to learn more.
PARTNER WITH SPROUTS
How can I become a new vendor at Sprouts?
Sprouts regularly reviews new vendors and new products for every department. Suppliers must meet significant capacity, distribution, insurance, marketing and other requirements in order to support our stores. Sprouts also brings a significant contingent to Expo West in Anaheim each March, which is a good place to meet with us and introduce us to your products. Learn more on how to become a vendor at Sprouts here.
How can I become a blogger/influencer with Sprouts?
We love working with people who are passionate about healthy living and great quality food. To partner with us, please visit our blogger request page to find more information.
SPROUTS ACCOUNT BASICS
How do I create a Sprouts account?
To create a Sprouts account, visit sprouts.com, click the “Log In/Register” tab and follow the prompts to register an account. For a step-by-step tutorial on how to do this on the Sprouts app, click here.
How do I delete my Sprouts account?
To delete your account, please reach out to our Customer Relations team.
How do I update my personal information?
You can change the phone number or email address associated with your Sprouts account under “My Profile” or “My Account” on sprouts.com or the Sprouts app, respectively.
How do I set my preferred store location?
You can ensure the information on our website and app are tailored to your area by clicking on the preset store location and selecting your local Sprouts location from the list.
How to link your Instacart account with a valid Sprouts.com account?
On profile page, you will see a link to “Import Account Info.” Once you import your information, you have access to your express membership, saved credit cards on Delivery addresses from the Instacart platform and previously order items.
What are the benefits of having a Sprouts account?
- Exclusive Digital Coupons
- Promo Codes
- Saved Recipes
- Weekly Specials Emails
What features can I access without a Sprouts account?
- Weekly Ad
- Product Catalog
- Shopping List
WEBSITE & APP
Who do I contact to provide feedback on or receive assistance with sprouts.com or the Sprouts app?
If you experience any difficulties with sprouts.com or the Sprouts app, please connect with us here. One of our helpful team members will be happy to assist you.
- Sprouts app technical issues: Provide a detailed account of the issue, phone model, and mobile operating system.
- sprouts.com technical issues: Provide a detailed account of the issue and browser information.
Which devices are compatible with the Sprouts app?
The Sprouts app is compatible with devices that meet the following criteria:
- Apple iPhone 5s or above running iOS 10.0 or higher
- Android devices running Android 5.0 or higher
The Sprouts app will update itself on most devices. Users can manually update the app by visiting the Apple and Android app stores. Once in the app store, search for “Sprouts Farmers Market” in the update section and select “Update.” The app will include all the latest features when it is relaunched.
If your phone model and operating system do not meet these criteria, you can still enjoy all our enhanced features on sprouts.com in your mobile web browser.
Can I scan a product barcode on the app?
Definitely! You can find the barcode scanner icon in the right-hand corner of the search bar when you tap on it. Once the product’s barcode is scanned successfully, detailed information will appear on your screen, including a list of ingredients, nutrition information, and any digital coupons currently available.
What is your Accessibility Policy?
Sprouts Farmers Market Accessibility Policy can be found here on our Accessibility Policy Page.
Is my store’s Weekly Ad available on sprouts.com and the Sprouts App?
It sure is. You can find your store’s Weekly Ad on the home screen of both the website and app. Please be sure to select your preferred store location as sales can vary by region.
How can I view a digital version of the Weekly Ad?
On sprouts.com or the Sprouts app, navigate to the Weekly Ad and select “Digital Ad” in the top right of your screen.
Can I download a PDF version of the Weekly Ad?
Yes. On sprouts.com, navigate to the Weekly Ad and click “More” on the right of your screen below “Digital Ad.” Select “PDF/Print” to download and print the Weekly Ad PDF.
Where can I find promo codes? How do I redeem them?
WEEKLY SPECIALS EMAILS & MONTHLY TREND EMAILS
How do I sign up for the Weekly Specials Emails and the “Monthly Trends Email?”
To keep up with all the sales and promotions featured in our Weekly Specials Emails and/or Monthly Trends Email, log in to your Sprouts account on sprouts.com, navigate to your profile and select “Lifestyle & Notification Preferences.” Opt-in under “Email Interest” and “Save Changes.”
How do I unsubscribe from the email list?
If you wish to no longer receive email correspondence from Sprouts, simply click the “unsubscribe” link located at either the top or bottom of one of our emails.
How can I create and add items to a Shopping List?
How can I share my Shopping List with others?
On the Sprouts app, navigate to your Shopping List and tap the icon with three dots in the top right corner. Select “Share List.”
Can I print my Shopping List?
Yes. On shop.sprouts.comm, click the green button in the top right of your browser that displays the shopping list value. This button will take you to your Shopping List. If you have multiple shopping lists, click on your profile icon in the top right of your screen. In the drop-down menu, click on “Shopping Lists” and then select the list you would like to print. From this page, click “Print” in the top left of your screen.
How do I remove an item from my Shopping List?
To remove a single item from your Shopping List: on the Sprouts app, tap the icon with three dots in the top right corner of your screen and choose “Edit List.” Tap the “X” next to the items you want to remove and select “Remove.” If you’re using shop.sprouts.comm on a mobile or desktop browser, navigate to your Shopping List, click the “X” next to the items you want to remove, and select “Remove.”
To empty your entire Shopping List: on the Sprouts app, tap the icon with three dots in the top right corner of your screen and choose “Empty List.” If you’re using shop.sprouts.comm on a mobile or desktop browser, navigate to your Shopping List and select “Empty List” in the top left of your screen.
How do I place an order for delivery or pickup?
To place an order:
- Login or register for a Sprouts account at shop.sprouts.com/login or by using the Sprouts app.
- Build a shopping list by using the Departments drop-down menu to select items and then selecting Add To List. Customers may continue to use the Shop Now drop-down menu to place an order for the time being; this will eventually merge with the sprouts.com shopping experience.
- Once a list is complete, click the Shopping List icon and basket total in the top right and select Order Online.
- Next, choose Delivery or Pickup and then transfer your items to an online order.
- From here, you’re all set – it’s that simple!
How do I know if online ordering is available in my area?
We offer curbside pickup in all stores. To learn about delivery availability in your area, click here and enter your address after selecting “delivery” from the green bar at the top left of the screen. Please note, you will be asked to log into your Sprouts account if you haven’t already.
Who does the shopping and delivery for my order?
Sprouts has partnered with Instacart to provide online ordering, shopping and delivery of your products. Delivery orders will be shopped and delivered by an Instacart personal shopper and pickup orders will be shopped and brought to your car by a Sprouts employee.
Are Instacart product prices the same as in-store?
In-store prices and promotions, such as our Vitamin and Body Care and BOGO sales, are generally reflected on Instacart. However, the following are excluded from the service at this time: 72-Hour Sale, and coupons of any type (including Sprouts digital coupons).
What if I can’t find an item in the product catalog?
Items appear on the website when they have recent sales in stores. This means that product availability will vary by store. If you would like to order something you cannot find, your shopper may still be able to pick it up for you. Once your shopper starts shopping, you can message them with a special request.
Did you experience a problem with your delivery or curbside pickup order?
After your order is complete, you can rate your order and provide feedback via the SMS link sent to your cell phone. In that link you can “Report an Issue” below the comment section. An Instacart Customer Support will reach out to help resolve your issue. You can also reach out directly to [email protected] or Instacart’s support line available 24/7 at 1-888-246-7822.
How do I add special instructions for an item in my order?
After an item has been added to your cart, click “add a note” to add specific requests for an item. These notes will be saved for future orders placed on sprouts.com.
What happens if an item I order is out of stock?
Although we do our best to provide the most up to update information in our product catalog, we can’t always guarantee an item will be in stock. You will be offered the option to replace or refund out of stock items via SMS while your shopper is shopping your order. By default, items added to your cart will default to be replaced with best match, but you can disable substitutions while checking out.
How do I view the status of my order?
To view the status of an order you’ve already placed, select purchase history from the account dropdown on sprouts.com. We will also share updates with you via SMS to the mobile phone number associated with your account throughout your order.
How do make changes to an existing order?
If the shopper has not starting shopping yet, you can update your order within the order page by clicking the modify order button. To access your order, visit purchase history from the account dropdown on sprouts.com. If your shopper has already started shopping, please contact them via SMS to make any necessary adjustments.
How do I cancel an order?
Orders may be canceled for a full refund with no additional fees up until the shopper begins shopping for your order. To cancel your order, view your order within purchase history and click the cancel order button. If you no longer see a cancel order button within the order, your order may already be in progress. Please contact Instacart Customer Support to cancel your order.
How do I view my order receipt?
You will receive an email receipt when your order is complete and can access past receipts in your account purchase history.
How does your delivery service work?
Personal shoppers shop your order placed online and deliver your groceries from your local Sprouts store right to your door. You can select your order to be delivered within 2 hours or schedule up to 6 days in advanced. You can learn more about it here.
What are the Instacart delivery hours?
Delivery windows start as early as 8am and are subject to Sprouts operating hours, including holiday. You can view available delivery times by logging in and clicking delivery here.
How do I add delivery instructions?
When adding an address to you sprouts.com account, you can specify delivery instructions which will be seen by your delivery driver when they head your way. Useful info includes parking locations, building security or gate info, specific directions to locate your address.
What is curbside pickup and how does it work?
Curbside pickup allows customers the opportunity to order groceries online and pick up their groceries curbside without shopping in store. Pickup windows can be scheduled for the same day or up to several days in advance. You can learn more about it here.
How do I pick up my order?
You may pick up your order inside or wait while an Instacart shopper brings it out to your car. Most stores have dedicated parking spots for you to wait in while your order out is brought out to you. Store-specific instructions will be provided for your order before you arrive. For orders containing alcohol, bring a valid form of ID.
What happens if I can’t make my pickup time?
After you are notified your order is ready for pickup, it can be picked up any time before 9 pm. If you are unable to pick up your order that day, it will automatically be cancelled and you’ll be refunded, but charged with a $15 fee.
Do you offer a membership for delivery and pickup orders?
You can become an Instacart Express member and use your membership on your sprouts.com orders. Click here to visit Instacart.com and sign up for your membership. You’ll need to create an account with the same email as your sprouts.com account.
What is Instacart Express?
Instacart Express members get unlimited free delivery and pickup on all orders over $35. To Learn more about the membership, click here.
How do I use my Instacart Express membership when ordering on sprouts.com?
On your profile page, you will see a link to “Import Account Info.” Once you import your information, you have access to your express membership, saved credit cards on the Instacart Platform, saved Delivery addresses and previously order items.
How much does an Instacart Express membership cost?
Instacart express is $99/year or $9.99/month. Please note that cancelling your membership renewal will not cancel your active membership for the current period or issue a refund for a membership renewal charge. You can cancel your membership here.
How do I cancel my Instacart Express Membership?
Please call Instacart directly at 1-888-246-7822 or visit here.
PRICING & PAYMENTS
Are online product prices the same as in-store?
In-store prices and promotions are reflected online. You now can use your coupons and checkout challenges when you place order on sprouts.com or the Sprouts App. However, 72-Hour Sale and special coupon sales are currently not supported for delivery or pickup.
How much does Instacart delivery cost?
If your first order is over $35, you’ll get it delivered for free! Future delivery fees depend on the order size and the delivery time selected. In most cities, delivery starts at $3.99 plus a 5% service fee. Please enter your address to see current delivery pricing.
How much does Instacart curbside cost?
If your first order is over $35, will be free! Future pickup fees depend on the order size and the pickup time selected. In most cities, pickup starts at $1.99.
What is busy pricing?
When we experience high demand for a delivery time, a Busy Pricing fee may apply which allows Instacart to keep more delivery times open and ensure our service available to you even during the busiest parts of the day. Your delivery fee will be displayed clearly when you select a delivery time.
What is a service fee?
A service fee may apply to each order fulfilled by Instacart. It covers broad range of Instacart’s operating costs. The service fee isn’t a tip and doesn’t go to the shopper delivering your order. Changes to your order, including replacing or refunding an item, may change the service fee. You’ll see the final cost and service fee total on your receipt after the order is complete. Orders including alcohol may be subject to a separate alcohol service fee.
What is the temporary authorization hold on my card?
When you place your order Instacart places a temporary authorization hold for 15% higher than your total order at checkout. This authorization hold is placed in case your total is higher due to special requests, added items, replacement items, or weight adjustments. After delivery, the hold will drop off, and your card will be charged for the final total. The final charge will appear within 7 business days after order completion.
I canceled my order, but I still see an authorization hold on my card.
An authorization hold can take time to drop off from your card or bank account. Please contact your bank directly regarding their authorization hold practices.
How do I view any available credits on my account?
Click available credits within your profile to see any credits that can be applied to your order.
How do I enter a promo code?
Within the checkout process. If on mobile and logged in you can access it from the side navigation of your mobile app as well.
Where does the tip go? How can I adjust the tip?
The tip goes directly to the shopper who delivered your order. You can add a tip at checkout or within the SMS feedback link after your order is complete. You can add and change a tip amount up to 3 days after your order is complete.
Is a tip different than the service fee?
A tip is not the service fee. The tip goes directly to your personal shopper and the service fee overs broad range of Instacart’s operating costs.