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Receipt SurveySALES AND PROMOTIONS
Our Buy One Get One (BOGO) Sale allows shoppers to purchase an item and receive the second qualifying item for free. Shoppers are not eligible to purchase one of the BOGO items at half price.
Our gift card promotion is a one-day sale offering our in-store shoppers a $100 gift card for the price of $89.99. We do not share the sale date far in advance.
Sushi Wednesday is a promotion we offer in most markets, where customers can purchase select Oumi Sushi Rolls for $5. Find out what services are offered at your neighborhood Sprouts.
There are many ways to save! Learn how you can save even more on our already low prices.
STORE BASICS
Customers with a Sprouts account may place a catering order on our website or app. If you do not have a Sprouts account, please call or visit a participating Sprouts location.
To view what store services are offered in your area, view our stores page and choose from the list of locations available.
We’re continuing to spread our roots from coast to coast! Check out our press releases and stores page to stay up-to-date with where we’re headed next.
Sprouts Farmers Market is an indoor, healthy grocery store inspired by farmers markets and our heritage which traces back to a single fruit stand in San Diego. Learn more about our history and stores here.
Use our stores page to locate a Sprouts store in your neighborhood!
STORE POLICIES
We welcome guests to bring reusable containers to use when purchasing bulk or produce products in our store. Before filling your container, please visit a cashier who can assist you in getting the tare weight of the container prior to filling it. At most locations, reusable cloth bulk bags and glass containers are available for sale in the Bulk department, and mesh produce bags in the Produce department.
Although we encourage our customers to use reusable bags, we ask that you wait to use them until checkout. You may use our shopping carts or baskets to carry items while shopping in store.
Our raincheck policy is in place to guarantee that our customers are able to purchase our Weekly Ad items at the sale price at any of our locations. To learn more about our raincheck policy, visit our Sprouts Policies Page.
Sprouts gladly accepts select coupons and reserves the right to accept, refuse or limit the use of any coupon. To learn more about our coupons policy, visit our Sprouts Policies page.
If for any reason you are not delighted with your purchase at Sprouts, we’ll be happy to refund your money with a proper receipt. To learn more about our return, refund and exchange policy, visit our Sprouts Policies Page.
We offer an automatic 10% discount on select products when customers purchase an entire case. This discount does not apply to:
- Items in the Weekly Ad
- Healthy Savings or Manager’s Specials
- Nutrition Bars (Sprouts Nutrition Bars)
- 24 Packs of Water
- Vitamin and Body Care Items
- Promotional and sale items
Before sampling a product, let one of our helpful team members know which item you are wanting to try, and they will be happy to assist you.
NUTRITIONAL INFORMATION
Visit our Home page and search for the product that you’re interested in. Tap on the image of the product in question and a pop-up window will appear with “Ingredients” and “Nutrition Information” tabs to learn more about the product. Can’t find the information you’re looking for? Contact us and we’ll be glad to assist you further.
OUR PRODUCTS
Our friendly team members are more than happy to answer any product questions you have. You can also find a barcode scanner in the search function on the Sprouts app. Once you scan an item’s barcode, product information will appear on your screen, including a list of ingredients, nutrition information, and any digital coupons currently available.
We welcome product recommendations and evaluate these based on overall demand. The best way to submit a request is through our contact us form.
We are delighted to fulfill your special-order request whenever we can. Just ask the appropriate department manager in your local store if a product is available for special order.
Browse our online product catalog to learn more about the thousands of healthy items offered at our stores. Inventory may vary by location. Call your local Sprouts for the most up-to-date information on whether an item is in stock or available for special order.
We believe healthy living should be affordable and taste great! To learn more about our high-quality items and find a new Sprouts Brand favorite, visit our Sprouts Brand Products page. To find out about new and trending items at Sprouts, visit our Articles and Resources page.
About 90 percent of the products we carry are natural or organic. We offer a wide variety of healthy products at great prices to appeal to the everyday shopper. Shop.Sprouts.com is a great place to explore the products your local store offers. You can also search for products by attribute on this page, making it easy to find the products that best meet your needs.
RECALLS
Return the item to your local Sprouts and a team member will be happy to assist you with a refund or replacement. If you no longer have the product, please bring your receipt to the store for further assistance.
GIFT CARD BASICS
No, during our buy a $100 gift card for $89.99 gift card promotion, you can only purchase the gift cards in-store at your local Sprouts. There is a limit of three per customer.
Sprouts participates in the SCRIP Fundraising Program to help nonprofit organizations by offering Sprouts gift cards at a 5% discounted rate which can be re-sold at full price to raise funds. Learn more here.
To learn more, visit our Gift Card Terms and Conditions page.
Sprouts gift cards can be loaded for any amount between $5 and $100. You can purchase up to $2,000 worth of gift cards in a single transaction.
To check your gift card balance, visit Sprouts Gift Card Balance.
Sprouts gift cards never expire. After 12 months of inactivity, as of the date of purchase, a service fee may be charged against any remaining balance, except where prohibited by law.
BUYS & SENDING
Gift cards must be purchased with a credit or debit card with a U.S. billing address and must be mailed to a U.S. mailing address.
Gift cards may be reloaded in-store; however, this service is not available online.
Gift cards purchased online cannot be sent to any Sprouts location for pickup at this time. Gift cards may be purchased in-store at any Sprouts location apart from the stores in Chula Vista, CA.
You may purchase up to 10 gift cards in a single transaction. Multiple transactions must be completed to purchase more than 10 gift cards.
We do not offer a discount to individuals for bulk gift card orders at this time. To learn more about discounts offered on gift cards for registered businesses, agencies and nonprofits, visit Sprouts Bulk Gift Cards.
All gift card transactions are final. If you want to increase the gift card value, a new transaction will be required.
REDEEMING
Gift cards may be redeemed at any Sprouts location except for the two stores in Chula Vista, CA.
Gift cards may be redeemed in-store only.
TRACKING & ORDERING STATUS
Sprouts offers overnight delivery of gift cards through FedEx for additional fee of $25. Gift card delivery time varies based on the shipping method chosen.
Sprouts does not replace any lost or stolen gift cards unless your online order was not received. If your order was lost or stolen during shipment, please contact us at [email protected]. Sprouts only honors gift cards sold in our stores or on sprouts.com. Gift cards obtained through third-party entities cannot be guaranteed by Sprouts. Gift cards obtained through fraudulent means will not be honored or reimbursed. To report any fraudulent activity or to get transaction history, please contact us.
Online gift card orders are processed within 1-2 business days. Our standard shipping method is regular U.S. stamped mail and cannot be tracked. Please allow 7-10 business days for delivery. If you haven’t received your gift card within the allotted timeframe, please call Gift Card Services at 866-204-4830.
Shipping Options:
FREE – U.S. stamped mail (7-10 business days, plus 1-2 business days processing)
$25.00 – FedEx Overnight (Plus 1-2 business days processing)
Sprouts gift cards will arrive activated and ready to be used.
BULK GIFT CARDS
Sprouts gift cards may not be redeemed for cash, unless required by law.
Bulk gift card orders are processed within 1-2 business days. Delivery times vary based on the shipping method chosen.
Shipping Options:
- FREE – U.S. stamped mail (7-10 business days, plus 1-2 business days processing)
- $25.00 – FedEx Overnight (Plus 1-2 business days processing)
Yes, we do offer discounts for bulk gift cards purchased by registered businesses, agencies and nonprofit organizations.
- $10,000 – $49,999, 2%
- $50,000-$99,999, 3%
- $100,000+, 4%
Sprouts bulk gift cards can be loaded for any amount between $5.00 and $200.00. Bulk orders must total $10,000 or more and can be ordered here. Orders less than $10,000.00 do not qualify for bulk orders and must be placed here.
Sprouts requires your first order to be paid by check, ACH or wire.
Thereafter, Sprouts accepts payments via credit card (Visa, Mastercard, Discover and American Express), check, ACH and wire for bulk gift card purchases. Payment must be received before a gift card order is shipped. Orders paid for by a check, ACH or wire payment will remain pending until payment has been received and deposited. Purchasers will receive an email stating that the payment has been approved and again when the shipment is sent. Once we have been notified the funds have cleared, we will approve and release your order. For any questions, please contact [email protected].
Our bulk gift card program is available to registered businesses, agencies and nonprofit organizations.
INVESTOR RELATIONS
Learn about details regarding Sprouts financial performance, earnings results and upcoming company information here.
EMPLOYMENT
Sprouts is firmly rooted in our brand purpose: inspiring healthy living for all. Our stores are a great place to work because you can feel good about the products you are selling. We encourage a friendly, healthy, upbeat working environment and are proud to provide a competitive compensation package. Moreover, we are a growing company that has been expanding rapidly and adding thousands of new jobs each year.
We value the hard work our team members do on a daily basis. To see what opportunities are available at your nearby store, please use the search tool on our career page.
Information about our application process and criteria can be found on our careers page. If you have already submitted an application for a specific position, please know that your application is active until that position is filled. Additionally, the information you submitted is retained in our system indefinitely. If you would like an update on your application, please contact the specific store directly. If you are not selected for the position you apply for, please continue to check our Careers portal and consider applying for other employment opportunities. For unopened locations, please call our HR Support Desk at 844-577-7688 and select option 2.
Applicants may contact our HR Support Desk by calling 844-577-7688 and selecting option 2.
Learn about new career opportunities and hiring events near you, here.
Businesses interested in partnering with Sprouts may contact our HR Support Desk by calling 844-577-7688 and selecting option 2.
TEAM MEMBERS
Our Employee Relations team is available to assist our current team members through the Support Portal. Submit an inquiry or report a concern here.
Former team members may call the HR Support Desk at 844-577-7688 and select option 2.
EXPANSION
We appreciate your interest in making Sprouts a part of your community. Submit a location suggestion here.
Learn about new locations opening in your area on our Sprouts locations page. For the most up-to-date information on all new grand openings, you can also visit us on Facebook.
At Sprouts, we look for build-to-suit or existing buildings in free-standing or shopping center locations. Learn more about our site criteria and submit a site location here.
DONATIONS & SPONSORSHIPS
Sprouts is committed to supporting deserving educational and non-profit organizations in the communities where we operate through in-kind support. You may reach out to your local Sprouts manager or submit an online donation application here for our team to review for consideration.
Sprouts is pleased to partner with regional and national organizations focused on health, wellness, fitness, and food-related activities. Our partnerships range from financial support to a full suite of on-site activations. To propose a partnership, email your sponsorship opportunities and costs to [email protected]
Sprouts participates in the SCRIP Fundraising Program to help local nonprofit organizations raise funds by offering a five percent discount on Sprouts gift cards which can then be re-sold at full price. Learn more about the SCRIP program and how to get started here.
At Sprouts, we take pride in being active participants in the communities we operate in. To learn more about our grant program funded by the Sprouts Healthy Communities Foundation, click here.
As a company, Sprouts does not donate to political campaigns or make contributions to political candidates.
CULTURE & COMMUNITY
To learn more about Sprouts’ history, leadership, company news, Sprouts Foundation initiatives and more, click here.
Sprouts supports health and wellness related causes that directly impact the neighborhoods where our customers and team members live, work and play. With the support of our partners, we are committed to making a meaningful difference and have donated more than $7 million to nonprofits to date. Learn more about the Sprouts Healthy Communities Foundation here.
SUSTAINABILITY
Sprouts is dedicated to being a responsible retailer and operate our business with a focus on the environment, product quality and supply chain transparency. Learn more about our sustainability efforts, here.
Each Sprouts store participates in our Food Rescue program that provides food to those in need, feed for animals and nutrients for agricultural soil. Visit our Sustainability page to learn more.
PARTNER WITH SPROUTS
Sprouts regularly reviews new vendors and new products for every department. Suppliers must meet significant capacity, distribution, insurance, marketing and other requirements in order to support our stores. Sprouts also brings a significant contingent to Expo West in Anaheim each March, which is a good place to meet with us and introduce us to your products. Learn more on how to become a vendor at Sprouts here.
We love working with people who are passionate about healthy living and great quality food. To partner with us, please visit our blogger request page to find more information.
SPROUTS ACCOUNT BASICS
Visit our Sign Up page to create a Sprouts Account.
To delete your account, please reach out to our Customer Relations team via our contact form. Select the topic “Website & App Feedback” and include “I want to delete my Sprouts account” in the message. In most cases, we will email you a reply within the next few days.
You may update your personal information such as your email address, phone number, and delivery address within the “My Profile” section of your Sprouts account.
Click on the preset store location and enter your city or zip code into the search bar and choose your preferred location. Please note our website and app will default to our Scottsdale location if you do not select a store.
Go to “My Profile” and click on “Import Account Info.” Enter your Instacart login details. Select “Allow” to complete the authorization request. Please note that it may take up to 10 minutes to import your account information from Instacart.
BENEFITS
There are many amazing benefits of having a Sprouts account! Some of the top highlights include:
- Order curbside pickup and delivery
- Exclusive digital coupons & offers
- Save your favorite recipes
- Weekly Specials Emails
WEBSITE & APP
If you experience technical difficulties with sprouts.com or the Sprouts app, please connect with us here. Please make sure to provide us with a detailed account of the issue as well as the following information:
- Your “my Barcode” number
- A screenshot of the issue, if possible
- On mobile: Include your phone model and operating system (iOS or Android)
- On desktop: Include your web browser and version
- Include if you are in pickup, delivery or shopping list mode
The Sprouts app is compatible with devices that meet the following criteria:
- Apple iPhone 5s or above running iOS 13.0 or higher
- Android devices running Android 8.0 or higher
The Sprouts app will update itself on most devices. Users can manually update the app by visiting the Apple and Android app stores. Once in the app store, search for “Sprouts Farmers Market” in the update section and select “Update.” The app will include all the latest features when it is relaunched.
If your phone model and operating system do not meet these criteria, you can still enjoy all our enhanced features on sprouts.com in your mobile web browser.
Definitely! You can find the barcode scanner icon in the right-hand corner of the search bar when you tap on it. Once the product’s barcode is scanned successfully, detailed information will appear on your screen, including a list of ingredients, nutrition information, and any digital coupons currently available.
Sprouts Farmers Market Accessibility Policy can be found here on our Accessibility Policy Page.
WEEKLY AD
It sure is. You can find your store’s Weekly Ad on the home screen of both the website and app. Please be sure to select your preferred store location as sales can vary by region.
On sprouts.com or the Sprouts app, navigate to the Weekly Ad and select “Digital Ad” in the top right of your screen.
Not all Weekly Ad items are available at every store location so be sure you have selected your preferred store first. If the item is available at your selected location it will appear online. Items can be added or removed from the store daily. If you are unable to find the item, try checking again the following day.
Check out our Deals of the Month page to browse our monthly specials.
DIGITAL COUPONS
We’re proud to offer guests with a Sprouts account more than $100 in savings each month with exclusive promotions and digital coupons. Please log in to your Sprouts account to begin.
Redeeming digital coupons in-store:
On sprouts.com, visit shop.sprouts.com/shop/coupons to view available coupons. On the Sprouts app, click the three horizontal bars on the top-left of your screen. Then select “Digital Coupons” in the menu that appears. Click the green “Clip” button underneath a coupon to add the coupon to your account. After picking up your items in-store, scan your “myBarcode” at checkout to redeem your clipped coupon(s). Your unique barcode can be found on the homepage of the Sprouts app or at sprouts.com/barcode/.
Redeeming digital coupons online:
On sprouts.com, visit shop.sprouts.com/shop/coupons to view available coupons. On the Sprouts app, click the three horizontal bars on the top left of your screen. Then select “Digital Coupons” in the menu that appears. Click the green “Clip” button underneath a coupon to add the coupon to your account. Any products with a clipped offer that meet the coupon requirements will receive the discount during your online checkout.
FULL-SIZE FREEBIES
You must have an active Sprouts account and visit sprouts.com/free-product-samples/ to enroll in the Full-size Freebies Program.
Full-size Freebies coupons can be found in the digital coupon section of the Sprouts app or at shop.sprouts.com/shop/coupons.
Full-size Freebies digital coupons in the Sprouts app are available in limited quantities on a first come, first served basis. Once freebie clip limits have been reached for an item, they will no longer show in app as available to clip. A digital coupon will only appear if the item is available at your selected store.
Clip limits vary by product. Please see your Full-size Freebies email for details.
On the first of every month at 9am PT/noon ET, we’ll send you an email with coupons for FREE products. Digital coupons for Full-size Freebies can be clipped immediately within the Sprouts app or on shop.sprouts.com. Hurry, these coupons are first come, first served, and may go fast!
PROMO CODES
Promo codes will be given out at special Sprouts events, at in-store demos, on social media, through mobile savings, and via email to Sprouts account holders. Learn more about promo codes and how to redeem them here.
MOBILE SAVINGS
Check out our mobile terms page here to learn how you can sign up for exclusive mobile savings and offers!
WEEKLY SPECIALS EMAILS & MONTHLY TREND EMAILS
To keep up with all the sales and promotions featured in our Weekly Specials Emails and/or Monthly Deals Email. Just log in to your Sprouts account on sprouts.com, navigate to your profile and select “Lifestyle & Notification Preferences.” Opt-in under “Email Interest” and “Save Changes.”
If you no longer wish to receive email correspondence from Sprouts, simply click the “Unsubscribe” link located at either the top or bottom of one of our emails. Alternatively, you may update your email preferences in the Sprouts app or on sprouts.com. To do this, switch your email interest to “No” in the “Lifestyle & Notification Preferences” section of your profile.
SHOPPING LIST
Please ensure that you are browsing in Shopping List mode. Search for a product or click on a Department button to browse available products by category. Click the green “ADD TO LIST” button under an item to add it to your Shopping List. You can view or make changes to your list at any time by clicking on the pencil and paper icon.
On the Sprouts app, navigate to your Shopping List and tap the icon with three dots in the top right corner. Select “Share List.”
Yes. On shop.sprouts.com, go to your Shopping List. From there, click “Print.”
To remove a single item from your Shopping List on shop.sprouts.com, click on the “X” button to the left of the item. On the Sprouts app, click on the trash can icon next to the item to remove it. To clear your entire Shopping List, select “Empty List.”
ORDERING
To place an order:
- Log in or register for a Sprouts account at shop.sprouts.com or by using the Sprouts app.
- Select your shopping mode and confirm your store location in the top left corner of the screen.
- Add your preferred items to your cart by browsing through our departments or by entering a specific product in the search bar.
- Once your items have been added to your cart, select “Checkout.”
- Select your preferred pickup or delivery time and confirm payment.
- Click “Place Order” and you’re all set!
We offer curbside pickup and delivery in all stores. To determine if your zip code is included within our delivery area, please click here. Make sure to log into your Sprouts account if you haven’t already and ensure that you have your preferred store location selected.
Delivery orders will be shopped and delivered by an Instacart shopper. Curbside pickup orders will be shopped and brought to your vehicle by a Sprouts team member.
If your first order is over $35, the curbside pickup fee is free!* Future pickup fees depend on the order size and pickup time selected. Pickup fees start at $1.99 for orders over $35 and $3.99 for orders under $35. There are no service fees charged on pickup orders. *Available in select areas. Prices may vary by location. Some promotion exclusions may apply. Limited to in-stock items. Additional terms apply.
In-store prices and promotions, such as our Vitamin and Body Care, 72 hour sales and BOGO sales are generally reflected on shop.sprouts.com. Certain exclusions may apply and further details can be found within the Terms and Conditions of our promotions. Select coupons may also be redeemed through our online shopping experience.
Online product selection is displayed based on the store you have assigned to your account. Selection may vary by store. If you would like to order something you can’t find online but have seen in store, your shopper may still be able to pick it up for you. Once your shopper starts shopping, you can message them with a special request.
To report an issue or rate your order, click the SMS link sent to your cell phone after an order is complete. Click “Report an Issue” below the comment section. You can also reach out directly to [email protected] or Instacart’s support line at 1-888-246-7822 for 24/7 support.
After an item has been added to your cart, click “Add a Note” to add specific requests for an item. These notes will be saved for future orders placed on sprouts.com.
Although we do our best to provide the most up-to-date information in our product catalog, we can’t always guarantee that an item will be in stock. You will be offered the option to replace or refund out of stock items via SMS while your shopper is shopping your order. By default, items added to your cart will be replaced with best-matched products, but you may disable substitutions while checking out.
Updates will be shared via SMS to the mobile phone number associated with your account throughout your order. You can also click “Purchase History” from your Sprouts account to view the status of an order you’ve already placed.
Prior to your order being shopped for, you can add or edit items within the order page by clicking the “Modify Order” button. To access your order, visit “Purchase History” from the dropdown menu on sprouts.com. If the shopper has started shopping, you can contact them via SMS to make adjustments. Please note, if you make changes before the shopper has started shopping, your time slot may change.
Orders may be canceled for a full refund with no additional fees prior to your order being shopped for. To cancel your order, view your order within your “Purchase History” and click the “Cancel Order” button. If you no longer see a “Cancel Order” button, please contact Instacart Customer Support to cancel your order. Cancellation fees may apply. You may contact Instacart by phone at 1-888-246-7822, by email at [email protected], or online at instacart.com/help/contact/.
You will receive an email receipt when your order is complete and can access past receipts in your account purchase history.
DELIVERY
Personal shoppers shop your order placed online and deliver your groceries from your local Sprouts store right to your door. You can select your order to be delivered within two hours or schedule up to six days in advance. You can learn more here.
Availability for delivery begins as early as 8am and is subject to Sprouts’ operating hours, including special hours for holidays.
You may add delivery instructions during checkout. Useful information to share in the delivery instructions may include: parking location, security or gate codes, and any other specific directions that may help the driver locate your address.
PICKUP
With curbside pickup, you can order groceries online and a Sprouts team member will deliver them to your vehicle. Pickup windows can be scheduled for the same day or up to several days in advance.
Most stores have dedicated parking spots for you to wait in while your order is brought out to you. In some cases, you may receive instructions to pick up your order inside. Store-specific instructions will be provided for your order before you arrive. For orders containing alcohol, bring a valid form of ID.
In some cases, your curbside pickup order may be ready earlier than your scheduled pickup time. All pickup orders are stored in a temperature-controlled environment to ensure food safety. You may pick up your order as soon as you receive notification that the order is ready.
Your order will be held until the store closes. If you are unable to pick up your order before store closing time, please contact Instacart Customer Support to cancel your order. You may reach Instacart by phone at 1-888-246-7822 or by email at [email protected]
INSTACART+ MEMBERSHIP
Instacart+ is a yearly subscription service that provides Sprouts customers with free delivery and pickup on all orders over $35 made through shop.sprouts.com. Sprouts customers will also get the same benefit on Instacart.com.
Once you have successfully signed up for the Instacart+ Membership, visit the “My Profile” page on shop.sprouts.com and select “Import Account Info.” By choosing to import your personal information, you will now have access to your Instacart+ membership, saved credit cards, delivery address, and your previously ordered items. Please note, your email address must be the same across accounts.
New Instacart+ members are offered a two-week free trial. Afterward, the membership is billed $99 (pre-tax) annually. Instacart+ memberships are not refundable but may be canceled at any time. To cancel your membership, please visit shop.sprouts.com, click on your profile page then select the “Cancel Membership” button.
Instacart+ memberships are not refundable but may be canceled at any time. To cancel your membership please visit shop.sprouts.com click on your profile page then select the “Cancel Membership” button.
PRICING & PAYMENTS
In-store value pricing is generally reflected on shop.sprouts.com. Please note, online pricing and product availability may vary or change without notice. The estimated price shown during your online checkout may vary for products purchased by weight (including select meat, bulk, and produce items). Your final total will reflect the prices of items upon purchase in-store and any applicable service fees.
The delivery fee is free on your first order over $35! Future delivery fees depend on order size and delivery time selected. Delivery fees start at $3.99 for orders over $35 and $7.99 for orders under $35, plus a service fee. Prices may vary by location. Some promotion exclusions may apply. Limited to in-stock items. Additional terms apply.
Your first pickup order, if over $35 will be free! All future pickups will cost $1.99 for orders over $35 and $3.99 for orders under $35. For pickup orders there will be no additional service charges.
When we experience high demand for a delivery time, a Busy Pricing fee may apply which allows Instacart to keep more delivery times open and ensure our service available to you even during the busiest parts of the day. Your delivery fee will be displayed clearly when you select a delivery time.
A service fee may apply to each order fulfilled by Instacart. It covers a broad range of operating costs including shopper operations, insurance, background checks, and customer support. The service fee isn’t a tip and doesn’t go to the shopper delivering your order.
Service fees vary and are subject to change based on factors like location and the number and types of items in your cart. You can view the service fee total on every order at checkout. Changes to your order, including replacing or refunding an item, may change the service fee. You’ll see the final cost and service fee total on your digital receipt after the order is complete.
Orders containing alcohol have a separate service fee.
When you place your order Instacart places a temporary authorization hold for 15% higher than your total order at checkout. This authorization hold is placed in case your total is higher due to special requests, added items, replacement items, or weight adjustments. After delivery, the hold will drop off, and your card will be charged for the final total. The final charge will appear within 7 business days after order completion.
An authorization hold can take time to drop off from your card or bank account. Please contact your bank directly regarding their authorization hold practices.
You may enter a promo code during checkout on shop.sprouts.com or in the side navigation bar of the Sprouts app.
The tip goes directly to the shopper who delivered your order. You can add a tip at checkout or within the SMS feedback link after your order is complete. A change in tip, such as an increase can be applied within 24 hours after your order is completed or a decrease within two hours of your completed order.
A tip is separate from the service fee. 100% of your tip will go directly to the shopper while the service fee covers a broad range of Instacart’s operating cost.
SNAP/EBT
Yes, Sprouts customers can pay for online orders with a valid EBT card. Sprouts currently does not accept EBT Cash for online orders.
By associating your EBT card to your Sprouts account, you confirm that your card information is current and valid. To successfully use your EBT card, a credit or debit card must also be linked to your Sprouts account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase.
Yes, Sprouts customers can pay for online orders with a valid EBT card. Sprouts currently does not accept EBT Cash for online orders.
By associating your EBT card to your Sprouts account, you confirm that your card information is current and valid. To successfully use your EBT card, a credit or debit card must also be linked to your Sprouts account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase.
Sprouts customers can pay for online orders with a valid EBT card, in full or in part in in all Sprouts locations. Currently, Sprouts cannot accept EBT cash.
By associating your EBT card to your Sprouts account, you confirm that your card information is current and valid. To successfully use your EBT card, a credit or debit card must also be linked to your Sprouts account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase.
To add an EBT card to your account on shop.sprouts.com or in the Sprouts app:
- Click or tap My Profile
- Select EBT SNAP from the Profile menu
- Choose Add EBT card
- Enter the first name, last name, and card number on the EBT card.
- Click or tap Save
Only one EBT card can be saved to your profile. To add a different EBT card, remove the first one.
To remove an EBT card from your account on shop.sprouts.com or on the Sprouts app:
- Click or tap My Profile
- Select EBT SNAP from the Profile menu
- Select Remove
- Click Remove Card to confirm
- Follow the steps above to add the new EBT card to your account
To successfully use your EBT card, a credit or debit card must also be linked to your Sprouts account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase.
To add a credit or debit card on shop.sprouts.com or in the app this happens when you check out with your final order.
When on the checkout page:
- Select Payment Method
- Under Add new payment method select Debit / Credit or PayPal
- Enter the card information
- Click or tap Save
To see which items are EBT SNAP eligible, you must first add an EBT SNAP card to your account.
From there, you can add a filter to the search feature by selecting the “EBT Eligible” button at the top of the search page.
If you are browsing items from the Store Homepage, each item will display “EBT” next to the price when you select a specific item.
To confirm which items are EBT SNAP-eligible in your mini-cart prior to checkout, look for the “EBT” callout under each item name.
To check out, visit your cart and tap or click “Checkout” where you will first be prompted to complete the delivery address and payment information section.
- Enter your address and credit or debit card information.
- Confirm your EBT card information.
- Click or tap “Edit” to change the amount that will apply to your EBT card.
- Click “Confirm payment method.”
- Confirm all information is correct.
- Click “Place Order.”
- After placing your order, you will be prompted to enter your EBT card pin to verify your purchase.
You’ll notice there is a payment breakdown on the Place Order section but what will be charged to your EBT card and what will be charged to your credit or debit card.
Note: All delivery and service fees, bottle deposit fees in some states, taxes, tips, and any items that are not EBT SNAP-eligible will be charged to your credit or debit card.
When reviewing your payment methods and EBT card at checkout, you’ll notice a by-weight items message under EBT card.
When purchasing an item by weight, such as meat or produce, your shopper may need to adjust the weight causing the item to be slightly heavier due to in-store availability.
If this happens, your EBT SNAP card will be charged for the first 10% of the extra cost and your credit/debit card will be charged for the remainder.
After placing your order, you will be prompted to select replacement items if the item you want is out of stock. Replacement options include:
- Replace with best match: Your shopper will be prompted to select the best possible replacement for your item. This is the default option for when your items are not available.
- Choose replacement: To select your own replacement for an item, click the item, then “Choose replacement” to search the catalog or choose a replacement from a list of suggestions.
- Don’t replace: Click “Don’t replace” to get a refund if the item is out of stock or if you are not satisfied with the suggested replacement.
To avoid charges on your credit or debit card, replacements for EBT SNAP items must be:
- EBT SNAP-eligible
- Equal to or less than the value of the original item
If the replacement costs more, the difference will be charged to the credit or debit card you added at checkout by default. You may choose to charge more to the EBT card after adding the item.
Prior to your order being shopped for, you can add items within the order page by clicking “Manage Order.” To access your order, visit “Purchase History” from the dropdown menu. To add an EBT SNAP-eligible item to your order and have it charged to your EBT SNAP card, you must re-authorize the charge for the additional funds. Continue by clicking “Manage Order” and select “Charge More to EBT” to update the EBT amount. You will also be prompted to re-enter your EBT pin before you can submit your request.
If an EBT items is not available while your order is being fulfilled, the item will not be charged to your EBT card.
