Frequently Asked Questions

Dollars off basket Checkout Challenges work the same as product based coupon challenges. If you spend the necessary amount during the offer valid dates on qualifying products your meter will track your progress on the Checkout Challenge. When you have earned enough for your reward you will receive it on your next qualifying visit. Please keep in mind item exclusions such as beer, wine, postage and gift cards may not qualify towards Checkout Challenge or the reward coupon. Every dollar you spend before tax will be tracked in your progress bar and updates may take up to 48 hours to reflect your balance. These Checkout Challenges are not valid on delivery through Instacart.

Unlimited Checkout Challenges allow you to earn infinite rewards by completing the challenge as many times as you would like before the offer expires. These are unique checkout challenges that will say “UNLIMITED” in the offer name or image. You will still receive your reward during the same transaction if you qualify. You can also earn multiple rewards in the same trip if your purchase at checkout qualifies for multiple rewards.

If you notice an error or bug with sprouts.com or the Sprouts Mobile App, please provide your contact information, a description of the issue, phone model and software version (if known) to sprouts.com/contact.

“Checkout Challenges” unlock special reward coupons. Each challenge requires you to earn a specific number of checkmarks to unlock your reward. This can be done in a single transaction or through multiple transactions. To activate a “Checkout Challenge” on the Sprouts Mobile App, click on the navigation menu and select “mySavings & Barcode.” Below your barcode, click on the “Checkout Challenges” badge. Select the challenge you would like to start by clicking on the “Activate” link.

With the new Sprouts Mobile App your reward coupon is automatically clipped when you complete the challenge, ensuring you earn your reward in the same transaction. Simply, scan the “mySavings & Barcode” on your smartphone during checkout for instant savings!

No. Mobile coupons can only be redeemed once. With the scan of your “mySavings & Barcode”at the register, all mobile coupons that qualify for your purchase will be automatically redeemed.

Sprouts mobile coupons are paperless and can be redeemed with your “mySavings & Barcode” found on the Sprouts Mobile App. If you do not have a smartphone, you can redeem your mobile coupons by sharing the phone number associated with your Sprouts account at checkout. Please note, your phone number must be added to your Sprouts account in advance in order to redeem coupons in this manner.

Clipped coupons are automatically added to your account and “mySavings & Barcode.” You may redeem your clipped coupons in store by scanning the barcode on your Sprouts Mobile App or by asking your cashier to enter your phone number at checkout. Please note, your phone number must be added to your Sprouts account in advance to redeem coupons in this manner.

With the new sprouts.com, you can see which products qualify for each mobile coupon below the coupon offer. You can even start adding products to your shopping list and the coupon progress bar will fill in when the quantity needed is achieved. You do not need to add any products to your shopping list for your coupon to work; we hope this makes your shopping experience simple and easy!

If you do not have a smartphone, you can redeem your mobile coupons by sharing the phone number associated with your Sprouts account at checkout. Please note, your phone number must be added to your Sprouts account in advance in order to redeem coupons in this manner.

At this time, recipes cannot be shared through our digital platforms. Customer feedback is important to Sprouts and we’ll continue to monitor our guests’ feedback to determine if this is a feature we should add at a later date.

Browsing and using recipes are a breeze with our new website and mobile app. Begin by clicking “Recipes” in the top navigation of your browser and choose the category that interests you most. We currently offer 15 categories, ranging from gluten-free options to salads, desserts, side dishes, vegan selections and more. Once you’ve selected a category, you can browse recipes and select the one that appeals to you.

Each recipe includes prep time, cooking time and the servings it will yield. Sprouts.com and the Sprouts Mobile App also feature “Cooking Mode.” By clicking “Enter Cooking Mode,” you can view step-by-step directions while preparing your meal. You can enter and exit the cooking mode at any given time.

Products featured on sprouts.com and the Sprouts Mobile App can be used to create a shopping list, identify sales and mobile coupons or look up a product’s nutritional information. You can also use our website and app to place a catering order for pick up at your local Sprouts. We know our shoppers enjoy the convenience of home delivery, so we offer quick delivery options through Instacart in most of our major markets. Please visit delivery.sprouts.com to learn if the service is offered in your neighborhood.

Yes. Select the account icon at the top of the page on your desktop. In the drop-down menu, click on the “Shopping Lists” link. If you’re using the Sprouts Mobile App, tap on the navigation menu and select “myAccount.” Next, select “Create New List.” You will be prompted to enter a “List Name.” Enter the list name, such as Dinner Party, Bridal Shower, etc. and then click “Create List” to save it. Next time you browse products on the site, you will be able to add them to your new list by selecting “Save for Later” when you’ve selected an item. If you have multiple custom lists, they will appear in a drop-down after clicking “Save for Later.”

Yes. You may print your shopping list by clicking the green button in the top right of your desktop browser that displays the shopping list value. This button will take you to a full-screen view of your shopping list. From this page, click “Print.” You can also retrieve your list on the Sprouts Mobile App to view it in store. Please note, you must be logged into your account in order to view the shopping list you created on desktop on your mobile device.

First, log into your Sprouts account and then visit sprouts.com/meals-and-catering or click the “Place Your Order” button located at the bottom of every page. On the Sprouts Mobile App, click on the navigation menu and select “Place a Catering Order.”

If you have items on your Shopping List, a pop-up message will appear asking you if you wish to proceed. Select “Continue to Place a Catering Order,” and then choose your store location and a date and time range to have your order ready.  Next, browse through the items that are available for ordering at the location you selected. Once you’ve selected your items and quantities, click “Add to Cart.” You may add notes for the store, update your order or simply check out from the Cart page. At checkout, you may confirm your pick-up location, enter your pick-up time and add your contact information. Once you have completed your order you will receive a confirmation number on the screen and through email for your reference. Payment for all catering orders is accepted at the store at the time of pickup and checkout.

On sprouts.com and the Sprouts Mobile App you can create a convenient shopping list, also referred to as “In-Store List,” to keep track of all the items you want to purchase during your next trip to Sprouts. The shopping list displays current pricing of items in your preferred store. At any given time, the total for your shopping list is displayed at the top of the page.

To view existing stores and new openings in your state, click on “Stores” at the bottom of your screen and then select your state. From here, you can view every Sprouts location in your state, as well as any new stores announced in your area. New stores will be designated with their grand opening date.

We’ve refreshed our store pages to show you every event going on in your area. To visit your store page from a desktop browser, click on the store address at the top of the homepage. You can access your store’s information on a mobile device from the navigation menu. From the store page, you can view events near you and services offered at the store.

If you wish to no longer receive email correspondence from Sprouts, simply click the “unsubscribe” link located at either the top or bottom of one of our emails.

Log in to your account. Once you are logged in, navigate to the profile icon on your desktop browser. A drop menu will appear, click “My Profile.” Select “Lifestyle & Notification Preferences.” Under “Email Interest,” you can toggle yes or no to receive “Weekly Specials Emails” and the “Monthly eNewsletter.” Click “Save Changes” when you are finished editing your profile. Mobile users can change their account information by tapping on the navigation menu and selecting “myAccount.”

If you wish to no longer receive any email correspondence from Sprouts, simply click the “unsubscribe” link located at either the top or bottom of one of our emails.

The best way to sign up for our “Weekly Specials Emails” and “Monthly eNewsletter” is by creating an account at sprouts.com/login and selecting to opt-in to each communication. If you already have an account, please login to your profile and update your email interests by checking “Monthly eNewsletter” and “Weekly Specials Emails” and then clicking save. Mobile users can add these communications by selecting the “Lifestyle & Notification Preferences” in the “myAccount” section.

New articles featuring interactive recipes, behind-the-scenes content, food prep tips and more are added to sprouts.com and the Sprouts Mobile App each week. Check back regularly to find out what’s new in natural foods!

Company information is now on about.sprouts.com. Here, you will find information on Sprouts’ history, our leadership, sustainability and Foundation initiatives, media resources, careers and real estate.

We’ve refreshed sprouts.com and added new features, but much of the content still exists. We believe the new look will be easier for our guests to navigate in the long run as they get used to our new online environment. If you’re looking for something specific, we recommend using the search function in the navigation bar or browsing our FAQs page located towards the bottom of the site to find the answer.

Sprouts.com has been updated with a fresh, natural look and additional features to help you explore new products and save money at Sprouts. We’ve added  spotlights on the homepage that showcase staple, trending and unique items. With a click online or tap in the app, visitors can learn more about these items, how to save on them and discover featured recipes.

Our Customer Service team is happy to delete your account or change your settings at any time. Please reach out to us at sprouts.com/contact-us. At this time, customers do not have the option to delete their account online or on the app.

To update your profile information, you need to be logged into your account either on sprouts.com or Sprouts Mobile App. Once you are logged in, navigate to the profile icon. A drop menu will appear, click “My Profile.” In your “Contact Information” you can update your email address and telephone number. Click “Save Changes” when you are finished editing your profile. Mobile users can change their account information by tapping on the navigation menu and selecting “myAccount.”

No, the Sprouts Mobile App will update itself on most devices. Users can manually update the app by visiting the Apple and Android app stores. Once in the app store, search for “Sprouts Farmers Market” in the update section and select update. The app will include all the latest features when it is relaunched.

To create a Sprouts account on sprouts.com, please visit www.sprouts.com/login. Click the “Register” tab and enter your contact information in the required fields. Next, read and agree to Sprouts’ Terms & Conditions and then click “Create New Account.”

To create an account on Sprouts Mobile App, tap on the navigation menu at the top of the app, select the “Log In/Register” tab, “Sign Up” and fill out the information fields. Your new account has been created and you can now sign in.

You will receive a confirmation email within 24 hours after setting up your account.

Maintaining an account on sprouts.com is an excellent way to discover new recipes, explore online coupons, create shopping lists and more from the convenience of your home or mobile device. The best way to stay in the know about the latest promotions across the store, including traditional and mobile coupons, is to sign up for our “Monthly eNewsletter” and “Weekly Specials Emails” as part of your Sprouts account. Or, you can simply view all items available in your local store to see what’s on sale or what’s featured in a mobile coupon!

If you have an existing Sprouts account will not need to create a new account, however, you will need to reset your password.  If you try to login to your account you will receive an error message. Once you have reset your password by clicking “Forgot your Password” and completing the necessary steps, you will be able to enjoy all the new features we have to offer.

Your privacy is of utmost importance to Sprouts, so we are asking you to update your password to maintain the security of your account. Your account preferences will carry over. You can do this by visiting www.sprouts.com/login and clicking “Forgot your password?”

You’ll receive a password reset email. Click the “Reset Password” link to be redirected to sprouts.com. Then you will be prompted to enter a new password. Once your password is entered, hit “Change Password.” Please return to the login page and use your new credentials.

We’ve refreshed Sprouts.com and the Sprouts Mobile App to help you discover new products, learn more about natural foods, and save time and money shopping with Sprouts.

If you are a current sprouts.com account holder, you’ll need to reset your password. You can do this by visiting www.sprouts.com/login and clicking “Forgot your password?” Within minutes, you’ll receive a password reset email. Be sure to check your spam folder if you don’t see it in your inbox!

Once you have the email, click the “Reset Password” link. You will then be redirected to sprouts.com and prompted to enter a new password. Once your password is entered, hit “Change Password.” Please return to the login page and use your new credentials.

Yes! Promo codes can be loaded to your Sprouts account from sprouts.com by simply clicking the profile button located at the top right of sprouts.com and then selecting “My Profile.” Next, click “Checkout Challenges” on the left side of the screen. Now, click “Add a promo code” on the right side of the page. Enter your promo code and click “Submit.” That’s it! You can redeem the offer at Sprouts by scanning the barcode on your Sprouts Mobile App or by asking your cashier to enter your phone number at checkout. Please note, your phone number must be added to your Sprouts account in advance to redeem coupons in this manner.

Promo codes will be given out at special Sprouts’ events or from in-store demos.

You can only use a unique promo code once. You may try to enter it twice, however, your account will only let you redeem the offer once.

Promo codes can unlock but are not limited to mobile coupons. Mobile coupons can include free items. Promo codes can also be used to unlock Checkout Challenges and Sweepstakes entries.

No. The only mobile coupons accepted at Sprouts are from the Sprouts coupons app. Mobile coupons and Promo Codes from third party apps are not accepted.

Yes. Sprouts’ mobile coupons can be accessed via the Sprouts Mobile App and sprouts.com. There is no cost to access. However, not all offers are free—you may be required to meet a minimum spend to activate the offer.

No. All coupons can only be redeemed once. With the scan of your My Easy Scan Barcode, all mobile coupons that qualify on your purchase will automatically redeem at the register.

No. The only mobile coupons accepted at Sprouts are from the Sprouts Mobile App. Mobile coupons from third party apps are not accepted

Yes, any reward you have clipped or activated will be applied when you scan your “mySavings & Barcode” at checkout.

If you notice an error or bug with the Sprouts Mobile App, please provide your contact information, a description of the issue, phone model and software version (if known) to Sprouts’ Customer Relations.

Instacart is a grocery delivery service that partners with leading grocery retailers to deliver groceries in as little as an hour. Instacart connects customers with shoppers who shop and deliver groceries from your store to their door.

More than 12,000 items from Sprouts are available for delivery, including farm-fresh produce, dairy and frozen items and fresh, never frozen meat and seafood from The Butcher Shop at Sprouts. Beer and wine is available for delivery in select areas.

Guests can choose to have their groceries delivered within one or two hours, or they can select a one hour delivery window for later that day or within the next week.

Instacart delivery operates between at 9 a.m. and 10 p.m. Instacart deliveries are subject to store holiday hours.

Item pricing generally reflects the everyday in-store prices in a given area. Sprouts mobile coupons and other coupons cannot be used with the service.

New Instacart customers who sign up at delivery.sprouts.com will receive their first delivery free. Future delivery fees depend on the order size and the delivery time selected. For most cities, delivery starts at $5.99, tipping is optional. Instacart Express is $149/year or $14.99/month.

Instacart Express membership enables free, unlimited same-day deliveries and are never subject to busy pricing. Instacart Express membership is just $14.99 a month or $149 a year.

Sprouts combines quality sourcing, variety and old-world butchers handiwork to provide an outstanding product at a great value. The Butcher Shop at Sprouts features all-natural, always fresh, never frozen beef, chicken, pork and lamb. Our meat is prepared to exacting specifications by trained butchers in every store who use exclusive techniques to produce the perfect cut. Most supermarkets cut corners in one of these areas, but not Sprouts. We run our meat department the way they did in the olden days because we know how good it can be when things are done right.

We offer USDA Choice Natural Beef because it’s more flavorful than the beef found in so many other stores. To qualify as a Butcher Shop beef supplier, ranches must meet Sprouts’ natural standards before being considered, including sound animal husbandry techniques, corn-and-grain or grass-fed diets that are tested for pesticide residues, and zero growth hormones and antibiotics.

Having an account on sprouts.com is an excellent way to enjoy the full benefits of what Sprouts offers online, including coupons, weekly specials, shopping lists and so much more. The best way to stay in the know about the latest promotions across the store, including traditional and mobile coupons, is to sign up for our In a Nutshell eNewsletter and Weekly Specials Email as part of your Sprouts account.

Sprouts is committed to supporting deserving educational and non-profit organizations in the communities in which we operate through in-kind support. You may submit a Donation Application online.

Additionally, the Sprouts Healthy Communities Foundation supports health and wellness related causes that directly impact the neighborhoods where our customers and team members live, work and play. With the support of our partners, we are committed to making a meaningful difference and distributed more than $400,000 in grants to neighborhood nonprofits in 2017. Learn more about Sprouts Healthy Communities Foundation here.

We feature more than 7,500 items in our Vitamins and Body Care Department and have many resources to assist you in finding the right products for you and your family. Our knowledgeable team members are happy to answer questions and help. Additionally, every store features an electronic database of in-depth product information, including details on possible interactions with prescription medications and more.

If you’re just becoming familiar with vitamins and supplements, ask about our Essential 4 program which is a simple regimen that can help bridge the nutritional gap where eating falls short.

Yes, in addition to our own fresh, free-range organic chicken from The Butcher Shop at Sprouts, we offer several outstanding organic cuts of meat from responsible vendors such as Sommers Organic.

Sprouts’ Corporate SCRIP Program offers local non-profit organizations a 5 percent discount on gift cards, which means we’re promoting healthy lifestyles while helping raise funds for these organizations. To learn more and get started with SCRIP for your organization, visit our Culture and Community page.

Sprouts Farmers Market is firmly rooted in our brand purpose: inspiring healthy living for all. Our stores are a great place to work because you can feel good about the products you are selling. We encourage a friendly, healthy, upbeat working environment, and are proud to provide a competitive compensation package. Moreover, we are a growing company that has been expanding rapidly and adding thousands of new jobs each year. Learn more about working at Sprouts.

Sprouts regularly reviews new vendors and new products for every department. Suppliers must meet significant capacity, distribution, insurance, marketing and other requirements in order to support our stores. To contact us to potentially do business with Sprouts, please visit our new vendors page at about.sprouts.com/new-vendors. Sprouts also brings a significant contingent to Expo West in Anaheim each March, which is a good place to meet with us and introduce us to your products.

Please use our customer contact form to provide your input. We cannot reply to all comments but we do read them and greatly appreciate your feedback as we continuously improve our digital tools to better serve you. This website continues to evolve and we welcome suggestions about ways to improve its usefulness and ease of navigation.

You can locate your local store with our store finder; just enter your zip code or city and state. There are now more than 280 Sprouts stores in Alabama, Arizona, California, Colorado, Florida, Georgia, Kansas, Missouri, New Mexico, Nevada, North Carolina, Oklahoma, Tennessee, Texas and Utah.

We welcome your feedback and take all customer input seriously. Please contact us.

We are continuing to spread our roots from coast to coast! View our new stores page to find new stores opening in 2018.

If for any reason you are not delighted with your purchase at Sprouts, we’ll be happy to exchange it, or refund your money with a proper receipt. The type of credit given is determined by the method of payment used. A valid receipt is required for all Vitamin and Body Care product returns. Sprouts cannot accept returns on any type of media product such as books, DVDs and audio and visual aids. Special orders are considered a final sale and are not eligible for a refund or exchange. Clearance and Manager’s Special items are returnable/refundable in accordance with our standard policy. You may view our full return policy at sprouts.com/policies.

The best approach is to sign up for a Sprouts account and download the Sprouts Mobile App where you can find dozens of deals and enjoy instant savings with a single scan of your smartphone. Also, be sure to sign up for our monthly In a Nutshell eNewsletter, which highlights our newest mobile coupons.Click here to read help topics on how to create and update an account, download the app, clip coupons and more.

We offer digital coupons on our official Sprouts Mobile App available for iPhone and Android. Simply download the app to discover dozens of deals on organic, natural and high-quality products! Sprouts does not accept digital/mobile coupons from third party apps.

Our Vitamin Extravaganza promotion offers 25 percent off all vitamins, supplements and health and body care items several times a year. We do not share the dates far in advance. Keep your eyes on our weekly ads and Facebook posts. Also, make sure youre subscribed to our In a Nutshell eNewsletter.

There are many ways to save at Sprouts! Please visit our “How to Save” page to learn how to save even more on our already low prices.

Browse our online product catalog to see the thousands of healthy items offered at our stores, or call your local Sprouts for the most up-to-date information on whether an item is in stock or available for special order. Visit our Store Locator page to find out which Sprouts is closest to you.

We welcome product recommendations and evaluate these based on overall demand. The best way to submit a request is through our contact us form. We are also delighted to fulfill your special order whenever we can. Just ask the appropriate department manager in your local store to special order a product.

At Sprouts, we define “local” as made or produced in my state or within 500 miles. The ability to eat locally varies depending on a region’s production capacity. People living in areas that are agriculturally productive year-round may have an easier time sourcing food that is grown in their state than those in arid or colder regions. Our goal is always to offer great value and strike the right balance among quality, flavor and price.

Because our weekly ad prices run from Wednesday to Wednesday, you can save even more in the middle of the week when the ads overlap. Two ads on one day means double the deals!

Yes. On most products, you will receive an automatic 10 percent discount when you purchase an entire case. This discount is not available during some of the larger promotions, such as Vitamin Extravaganza, or on smaller items, such as a case of granola bars.

About 90 percent of the products in our stores are natural or organic. We have never believed in a one-size-fits-all approach, and offer a wide variety of healthy options at different price points to appeal to a broad base of customers.

Sprouts is a healthy grocery store that is inspired by farmers markets, and we trace our lineage back to a single fruit stand in San Diego. We are fully indoors and are open 364 days a year. Our welcoming stores feature an abundance of farm-fresh produce, all-natural meat and seafood, thousands of pantry staples, baked goods and deli meats and cheeses. Clear sightlines offer an open, airy environment and help ensure you can locate a team member if you have questions.