Frequently Asked Questions

GOT A QUESTION? WE'VE GOT ANSWERS!


SALES AND PROMOTIONS

What is a BOGO Sale?

Our Buy One Get One Sale allows shoppers to purchase an item and receive the second qualifying item for free. Shoppers are not eligible to purchase one of the BOGO items at half price.


How often do you run the Vitamin & Body Care Extravaganza®?

Our Vitamin & Body Care Extravaganza offers 25% off all vitamins, supplements and health and body care items. We don’t share the dates far in advance, so keep your eyes on our Weekly Ad for announcements and be sure to subscribe to our “Weekly Specials Emails.”


What is Sushi Wednesday?

Sushi Wednesday is a promotion we offer in most markets, where customers can purchase select Oumi Sushi Rolls for $5. Find out what services are offered at your neighborhood Sprouts.




STORE BASICS

How do I place a catering order?

Customers with a Sprouts account may place a catering order on our website or app. If you do not have a Sprouts account, please call or visit a participating Sprouts location.


What services does my local Sprouts offer?

To view what store services are offered in your area, view our stores page and choose from the list of locations available.


Where is the list of stores coming soon? How can I learn when a new store is opening?

We’re continuing to spread our roots from coast to coast! Check out our press releases and our stores page to stay up-to-date with where we’re headed next.


Is Sprouts really a farmers market? Do you carry more than produce?

Sprouts Farmers Market is a healthy, indoor grocery store that is inspired by farmers markets and we trace our lineage back to a single fruit stand in San Diego. Our welcoming stores feature an abundance of farm-fresh produce, all-natural meat and seafood, thousands of pantry staples, baked goods and deli meats and cheeses.


Which Sprouts is closest to me?

Use our stores page to locate a Sprouts store in your neighborhood!



STORE POLICIES

Can I bring in my personal container?

We welcome guests to bring reusable containers to use when purchasing bulk or produce products in our store. Before filling your container, please visit a cashier who can assist you in getting the tare weight of the container prior to filling it. At most locations, reusable cloth bulk bags and glass containers are available for sale in the Bulk department, and mesh produce bags in the Produce department.


What is your policy for rainchecks?

Our Raincheck policy is in place to guarantee that our customers are able to purchase our Weekly Ad items at the sale price at any of our locations. To learn more about our raincheck policy, visit our Sprouts Policies page.


What is your coupon policy?

Sprouts gladly accepts select coupons and reserves the right to accept, refuse or limit the use of any coupon. To learn more about our coupons policy, visit our Sprouts Policies page.


What is your return/refund policy?

If for any reason you are not delighted with your purchase at Sprouts, we’ll be happy to refund your money with a proper receipt. To learn more about our return, refund and exchange policy, visit our Sprouts Policies page.


Do you offer case discounts?

We offer an automatic 10% discount on select products when customers purchase an entire case. However, this discount cannot be used in conjunction with the Team Member Discount and does not apply to:

  • Items in the Weekly Ad
  • Bountiful Bargains, Healthy Savings or Manager’s Specials
  • Nutrition Bars (Sprouts Nutrition Bars)
  • 24 Packs of Water (Sprouts, Arrowhead, Deer Park, etc.)
  • Vitamin and Body Care Items
  • Promotional and sale items

What is your product sampling policy?

Before sampling a product, let one of our helpful team members know which item you are wanting to try, and they will be happy to assist you.


NUTRITIONAL INFORMATION

Where can I find ingredients and nutritional information for a product?

Tap on the image of the product in question and a pop-up window will appear with “Ingredients” and “Nutrition Information” tabs to learn more about the product. Can’t find the information you’re looking for? Contact us and we’ll be glad to assist you further.



OUR PRODUCTS

How can I learn more about a product in-store?

Our friendly team members are more than happy to answer any product questions you have. You can also find a barcode scanner in the search function on the Sprouts app. Once you scan an item’s barcode, product information will appear on your screen, including a list of ingredients, nutrition information, and any digital coupons or Checkout Challenges™ currently available.


How do I recommend a product?

We welcome product recommendations and evaluate these based on overall demand. The best way to submit a request is through our contact us form.


How can I special order a product?

We are delighted to fulfill your special-order request whenever we can. Just ask the appropriate department manager in your local store if a product is available for special order.


How do I find out if Sprouts carries a specific product?

Browse our online product catalog to learn more about the thousands of healthy items offered at our stores. Inventory may vary by location. Call your local Sprouts for the most up-to-date information on whether an item is in stock or available for special order.


Where can I learn more about Sprouts brand?

We believe healthy living should be affordable and taste great! To learn more about our high-quality items, visit our Sprouts Products page where you’re bound to find a new Sprouts Brand favorite. To find out about new and trending items coming to Sprouts, visit our New Discoveries page.


Is everything you carry natural or organic?

About 90 percent of the products we carry are natural or organic. We offer a wide variety of healthy options at different price points to appeal to a broad base of customers. Sprouts.com is a great place to explore the products we offer and learn more about product attributes. Product filters can be applied when viewing different departments on our website and app to locate organic and non-GMO items.



RECALLS

Can I get a refund or replacement for an item that has been recalled?

Return the item to your local Sprouts and a team member will be happy to assist you with a refund or replacement. If you no longer have the product, please bring your receipt to the store for further assistance.


BULK GIFT CARDS

Can gift cards be redeemed for cash?

Sprouts gift cards may not be redeemed for cash, unless required by law.


When will I receive my bulk gift cards?

Gift card are processed within 24-48 business hours and delivery times vary based on the shipping method chosen.

Shipping Options:

  • FREE – U.S. Stamped Mail (7-10 days delivery)
  • $25.00 – FedEx Overnight (Plus 24-48 business hours processing)

Do you offer discounts for bulk orders?

Yes, we do offer discounts for bulk gift cards purchased by registered businesses, agencies and nonprofit organizations.

  • $10,000 – $49,999, 2%
  • $50,000-$99,999, 3%
  • $100,000+, 4%

What is the minimum purchase for bulk orders?

Sprouts bulk gift cards can be loaded for any amount between $5.00 and $200.00. Bulk orders must total $10,000 or more and can be ordered here. Orders less than $10,000.00 do not qualify for bulk orders and must be placed here.


What payment methods can I use?

Sprouts requires your first order to be paid by check, ACH or wire.

Thereafter, Sprouts accepts payments via credit card (Visa, Mastercard, Discover and American Express), check, ACH and wire for bulk gift card purchases. Payment must be received before a gift card order is shipped. Orders paid for by a check, ACH or wire payment will remain pending until payment has been received and deposited. Purchasers will receive an email stating that the payment has been approved and again when the shipment is sent. Once we have been notified the funds have cleared, we will approve and release your order. For any questions, please contact [email protected].


Who can purchase Sprouts gift cards in bulk?

Our bulk gift card program is available to registered businesses, agencies and nonprofit organizations.



BUYS & SENDING

Can gift cards be purchased internationally?

Gift cards must be purchased with a credit/debit card with a U.S. billing address and must be mailed to a U.S. mailing address.


Can I reload the value on my existing gift card?

Gift cards may be reloaded in-store; however, this service is not available online.


Can I pick up my gift cards at a store?

Gift cards may be purchased at any Sprouts location apart from the stores in Chula Vista, Calif. Online gift cards are not to be sent to any Sprouts location as we do not offer in-store pickup at this time.


How many gift cards may I purchase at once?

You may purchase 10 gift cards in a single transaction. Multiple transactions must be completed to purchase more than 10 gift cards.


Can I get a discount if I purchase in bulk?

We do not offer a discounts to individuals for bulk gift card orders at this time. To learn more about discounts offered on gift cards for registered businesses, agencies and nonprofits, visit Sprouts Bulk Gift Cards.


Can I change the value of my gift card purchase or cancel the transaction?

All gift card transactions are final. If you want to increase the gift card value, a new transaction will be required.



GIFT CARD BASICS


Is there a minimum amount and/or maximum amount I can put on a gift card?

Sprouts gift cards can be loaded for any amount between $5 and $100. You can purchase up to $2,000 worth of gift cards in a single transaction.


How do I check my gift card balance?

To check your gift card balance, visit Sprouts Gift Card Balance.


Do Sprouts gift cards expire or have any fees?

Sprouts gift cards never expire. After 12 months of inactivity, as of the date of purchase, a service fee may be charged against any remaining balance, except where prohibited by law.



REDEEMING

Where can I use my gift card?

Gift cards may be redeemed at any Sprouts location with the exception of the two licensee stores in Chula Vista, California.


Can I use my gift card for online purchases or through Instacart?

Gift cards may be redeemed in-store only.



TRACKING & ORDERING STATUS

How can I check my gift card’s value?

To check your gift card balance, visit Sprouts Gift Card Balance.


What if I need a rush order? Is overnight delivery available?

Sprouts offers overnight delivery of gift cards through FedEx for additional fee of $25. Gift card delivery time varies based on the shipping method chosen.


What should I do if my gift card is lost or stolen?

Sprouts does not replace any lost or stolen gift cards unless your online order was not received. If your order was lost or stolen during shipment, please contact us at [email protected]. Sprouts only honors gift cards sold in our stores or on sprouts.com. Gift cards obtained through third-party entities cannot be guaranteed by Sprouts. Gift cards obtained through fraudulent means will not be honored or reimbursed. To report any fraudulent activity or to get transaction history, please contact us.


Where is my gift card order?

Online gift card orders are processed within 1-2 business days. Our standard shipping method is regular U.S. stamped mail and cannot be tracked. Please allow 7-10 business days for gift card arrival. If you haven’t received your gift card within the allotted timeframe, please call Gift Card Services at 866-204-5830.

Shipping Options:
FREE – U.S. Stamped Mail (7-10 days, plus 1-2 days processing)
$25.00 – FedEx Overnight (Plus 1-2 business day processing)


How do I activate my card(s) once I receive them?

Sprouts gift cards will arrive activated and ready to be used.


CULTURE & COMMUNITY


Where can I find Sprouts history and company information?

Visit our Company page to learn more about Sprouts history, leadership, company news, Sprouts Foundation initiatives and more.



DONATIONS & SPONSORSHIPS

What is Sprouts’ Neighborhood Grant program?

At Sprouts, we take pride in being active participants in the communities we operate in. Learn more about our grant program and how you can get involved.


What is the Sprouts SCRIP program? How can my organization raise money through the Sprouts SCRIP program?

Sprouts participates in the SCRIP Fundraising Program to help local nonprofit organizations raise funds by offering a five percent discount on Sprouts gift cards which can then be re-sold at full price. Learn more about the SCRIP program and how to get started.


How do I request a donation or sponsorship from Sprouts?

Sprouts is committed to supporting deserving educational and non-profit organizations in the communities where we operate through in-kind support. You may reach out to your local Sprouts manager or submit an online donation application for our team to review for consideration.



EMPLOYMENT

How can I partner with Sprouts to provide team member benefits, services or talent acquisition?

Businesses interested in partnering with Sprouts may contact our HR Support Desk by calling 844-577-7688 and selecting option 2.



I am having trouble submitting my application online, who can I contact for assistance?

Applicants may contact our HR Support Desk by calling 844-577-7688 and selecting option 2.


How does the hiring process at Sprouts work? How can I check my employment application status?

Information about our application process and criteria can be found on our careers page. If you have already submitted an application, please know that it is retained in our system for 60 to 90 days. During that time, please contact your specific store directly for status updates. If you have not heard back from a Sprouts representative within that time, please check our Careers portal and consider applying for other employment opportunities. For unopened locations, please call our HR Support Desk at 844-577-7688 and select option 2.


How can I find career opportunities at Sprouts?

We value the hard work our team members do on a daily basis. To see what opportunities are available at your nearby store, please use the search tool on our careers page.


Why work at Sprouts Farmers Market?

Sprouts is firmly rooted in our brand purpose: inspiring healthy living for all. Our stores are a great place to work because you can feel good about the products you are selling. We encourage a friendly, healthy, upbeat working environment and are proud to provide a competitive compensation package. Moreover, we are a growing company that has been expanding rapidly and adding thousands of new jobs each year.



EXPANSION

How can I submit my building or construction site for consideration for a new Sprouts location?

At Sprouts, we look for build-to-suit or existing buildings in free-standing or shopping center locations. Learn more about our site criteria and submit a site location.


How do I find out more information about new Sprouts stores?

Learn about new locations opening in your area on our Sprouts locations page. For the most up-to-date information on all new grand openings, you can also visit us on Facebook.


How do I request a Sprouts be built in my neighborhood?

We appreciate your interest in making Sprouts a part of your community. Submit a location suggestion.



INVESTOR RELATIONS


PARTNER WITH SPROUTS

How can I become a blogger/influencer with Sprouts?

We love working with people who are passionate about healthy living and great quality food. To partner with us, please visit our blogger request page to find more information.


How can I become a new vendor at Sprouts?

Sprouts regularly reviews new vendors and new products for every department. Suppliers must meet significant capacity, distribution, insurance, marketing and other requirements in order to support our stores. Sprouts also brings a significant contingent to Expo West in Anaheim each March, which is a good place to meet with us and introduce us to your products. Learn more on how to become a vendor at Sprouts.



SUSTAINABILITY

What happens to the food that is no longer fit for sale?

Each Sprouts store participates in our Food Rescue program that provides food to those in need, feed for animals and nutrients for agricultural soil. Visit our Sustainability page to learn more.


What is Sprouts’ sustainability philosophy?

Sprouts is dedicated to being a responsible retailer and operate our business with a focus on the environment, product quality and supply chain transparency. Learn more about our sustainability efforts.



TEAM MEMBERS

I’m a former Sprouts team member. How do I find information about my W2?

Former team members may call the HR Support Desk at 844-577-7688 and select option 2.



DIGITAL COUPONS & CHECKOUT CHALLENGES

What are Checkout Challenges?

Sprouts “Checkout Challenges” unlock special reward coupons on your Sprouts account. Learn more about Checkout Challenges.


How do I redeem digital coupons?

When you sign up for a Sprouts account, you’ll have access to exclusive digital coupons that you can “clip” and redeem at checkout by scanning your “myBarcode” at the register. You can find this on the app’s home screen. Learn more about the Sprouts App.



MOBILE SAVINGS

How do I sign up for Mobile Savings?

Check out our mobile terms page to learn how you can sign up for exclusive mobile savings and offers!



PROMO CODES

Where can I find promo codes? How do I redeem them?

Promo codes will be given out at special Sprouts’ events, at in-store demos, on social media, and through special mobile savings. Learn more about promo codes and how to redeem them.



SHOPPING LIST

How do I remove an item from my Shopping List?

To remove a single item from your Shopping List: on the Sprouts app, tap the icon with three dots in the top right corner of your screen and choose “Edit List.” Tap the “X” next to the items you want to remove and select “Remove.” If you’re using shop.sprouts.com on a mobile or desktop browser, navigate to your Shopping List, click the “X” next to the items you want to remove, and select “Remove.”

To empty your entire Shopping List: on the Sprouts app, tap the icon with three dots in the top right corner of your screen and choose “Empty List.” If you’re using shop.sprouts.com on a mobile or desktop browser, navigate to your Shopping List and select “Empty List” in the top left of your screen.


Can I print my Shopping List?

Yes. On shop.sprouts.com, click the green button in the top right of your browser that displays the shopping list value. This button will take you to your Shopping List. If you have multiple shopping lists, click on your profile icon in the top right of your screen. In the drop-down menu, click on “Shopping Lists” and then select the list you would like to print. From this page, click “Print” in the top left of your screen.


How can I share my Shopping List with others?

On the Sprouts app, navigate to your Shopping List and tap the icon with three dots in the top right corner. Select “Share List.”


How can I create and add items to a Shopping List?

Search for a product of interest or browse products by department on sprouts.com or the Sprouts app. Select “Add to List.” You can also view the items you’ve chosen and an estimated total by selecting the Shopping List icon.



WEBSITE & APP

Can I scan a product barcode on the app?

Definitely! You can find the barcode scanner icon in the right-hand corner of the search bar when you tap on it. Once the product’s barcode is scanned successfully, detailed information will appear on your screen, including a list of ingredients, nutrition information, and any digital coupons or Checkout Challenges currently available.


Which devices are compatible with the Sprouts app?

The Sprouts app is compatible with devices that meet the following criteria:

  • Apple iPhone 5s or above running iOS 10.0 or higher
  • Android devices running Android 5.0 or higher

The Sprouts app will update itself on most devices. Users can manually update the app by visiting the Apple and Android app stores. Once in the app store, search for “Sprouts Farmers Market” in the update section and select “Update.” The app will include all the latest features when it is relaunched.

If your phone model and operating system do not meet these criteria, you can still enjoy all our enhanced features on sprouts.com in your mobile web browser.


Who do I contact to provide feedback on or receive assistance with sprouts.com or the Sprouts app?

If you experience any difficulties with sprouts.com or the Sprouts app, please connect with us. One of our helpful team members will be happy to assist you.

  • Sprouts app technical issues: Provide a detailed account of the issue, phone model, and mobile operating system.
  • sprouts.com technical issues: Provide a detailed account of the issue and browser information.


What is your Accessibility Policy?

Sprouts Farmers Market Accessibility Policy can be found here on our Accessibility Policy Page.



WEEKLY AD


Can I download a PDF version of the Weekly Ad?

Yes. On sprouts.com, navigate to the Weekly Ad and click “More” on the right of your screen below “Digital Ad.” Select “PDF/Print” to download and print the Weekly Ad PDF.


How can I view a digital version of the Weekly Ad?

On sprouts.com or the Sprouts app, navigate to the Weekly Ad and select “Digital Ad” in the top right of your screen.


Is my store’s Weekly Ad available on sprouts.com and the Sprouts app?

It sure is. You can find your store’s Weekly Ad on the home screen of both the website and app. Please be sure to select your preferred store location as sales can vary by region.



WEEKLY SPECIALS EMAILS & MONTHLY TREND EMAILS

How do I unsubscribe from the email list?

If you wish to no longer receive email correspondence from Sprouts, simply click the “unsubscribe” link located at either the top or bottom of one of our emails.


How do I sign up for the Weekly Specials Emails and the “Monthly Trends Email?”

To keep up with all the sales and promotions featured in our Weekly Specials Emails and/or Monthly Trends Email, log in to your Sprouts account on sprouts.com, navigate to your profile and select “Lifestyle & Notification Preferences.” Opt-in under “Email Interest” and “Save Changes.”


DELIVERY

How much does Instacart delivery cost?

If your first order is over $35, you’ll get it delivered for free! Future delivery fees depend on the order size and the delivery time selected. In most cities, delivery starts at $3.99 plus a 5% service fee. Tipping is optional. Learn more about delivery pricing.


What are the Instacart delivery hours?

Delivery windows start as early as 9am and are subject to store operating hours, including holidays. You can view available delivery times by signing in.


What is Instacart delivery?

Instacart is a delivery service that connects customers with shoppers who deliver groceries from the store to their door in as little as an hour.



EXPRESS MEMBERSHIP

How do I cancel my Instacart Express Membership?

Please call Instacart directly at 1-888-246-7822 or visit delivery.sprouts.com/help.



What is Instacart Express?

Instacart Express members get unlimited free delivery and pickup on all orders over $35. Learn more about the membership.



ORDERING

What if there is a problem with my Instacart order?

Instacart is available to assist you with any inquiries or concerns you may have about your order. Report a problem here.


What if I can’t find an item on Instacart?

Your shopper may still be able to pick it up for you. Learn more about creating a special request.


Are Instacart product prices the same as in-store?

In-store prices and promotions, such as our Vitamin Extravaganza and BOGO sales, are generally reflected on Instacart. However, the following are excluded from the service at this time: 72-Hour Sale, Checkout Challenges, and coupons of any type (including Sprouts digital coupons).


How do I know if Instacart is available in my area?

We’re thrilled to partner with Instacart in many of our major markets. See if this service is available near you.



How do I place an order for delivery or pickup?

We offer delivery and pickup in as little as two hours through Instacart in most of our major markets. Learn more about these services.



PICKUP

How much does Instacart pickup cost?

If your first order is over $35, you’ll be able to pick it up for free! Regular pickup fees start at $1.99.


What is Instacart pickup and how does it work?

Instacart is a service that allows customers the opportunity to pick up their groceries without the hassle of shopping in store. Pickup windows can be scheduled for the same day or up to several days in advance. Learn how pickup works.


Back to Customer Care

STORE LOCATIONS & OPENINGS

map location pin   Find a Store


FEEDBACK

Contact Us  Contact Us

Open Facebook Messenger  Facebook Messenger

Take a Receipt Survey  Receipt Survey