Frequently Asked Questions

Yes, Sprouts customers can pay for online orders with a valid EBT card. Sprouts currently does not accept EBT Cash for online orders. By associating your EBT card to your Sprouts account, you confirm that your card information is current and valid. To successfully use your EBT card, a credit or debit card must also be linked to your Sprouts account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase.

Yes, Sprouts customers can pay for online orders with a valid EBT card. Sprouts currently does not accept EBT Cash for online orders. By associating your EBT card to your Sprouts account, you confirm that your card information is current and valid. To successfully use your EBT card, a credit or debit card must also be linked to your Sprouts account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase. Sprouts customers can pay for online orders with a valid EBT card, in full or in part in in all Sprouts locations. Currently, Sprouts cannot accept EBT cash. By associating your EBT card to your Sprouts account, you confirm that your card information is current and valid. To successfully use your EBT card, a credit or debit card must also be linked to your Sprouts account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase. To add an EBT card to your account on shop.sprouts.com or in the Sprouts app:

1. Click or tap My Profile
2. Select EBT SNAP from the Profile menu
3. Choose Add EBT card
4. Enter the first name, last name, and card number on the EBT card.
5. Click or tap Save

Only one EBT card can be saved to your profile. To add a different EBT card, remove the first one. To remove an EBT card from your account on shop.sprouts.com or on the Sprouts app:

1. Click or tap My Profile
2. Select EBT SNAP from the Profile menu
3. Select Remove
4. Click Remove Card to confirm
5. Follow the steps above to add the new EBT card to your account

To successfully use your EBT card, a credit or debit card must also be linked to your Sprouts account to cover fees, bottle deposits in some states, taxes, delivery tips, and any other non-EBT SNAP-eligible items you may want to purchase. To add a credit or debit card on shop.sprouts.com or in the app this happens when you check out with your final order. When on the checkout page:

1. Select Payment Method
2. Under Add new payment method select Debit / Credit or PayPal
3. Enter the card information
4. Click or tap Save

To see which items are EBT SNAP eligible, you must first add an EBT SNAP card to your account. From there, you can add a filter to the search feature by selecting the “EBT Eligible” button at the top of the search page. If you are browsing items from the Store Homepage, each item will display “EBT” next to the price when you select a specific item. To confirm which items are EBT SNAP-eligible in your mini-cart prior to checkout, look for the “EBT” callout under each item name.

To check out, visit your cart and tap or click “Checkout” where you will first be prompted to complete the delivery address and payment information section.

1. Enter your address and credit or debit card information.
2. Confirm your EBT card information.
3. Click or tap “Edit” to change the amount that will apply to your EBT card.
4. Click “Confirm payment method.”
5. Confirm all information is correct.
6. Click “Place Order.”
7. After placing your order, you will be prompted to enter your EBT card pin to verify your purchase.

You’ll notice there is a payment breakdown on the Place Order section but what will be charged to your EBT card and what will be charged to your credit or debit card. Note: All delivery and service fees, bottle deposit fees in some states, taxes, tips, and any items that are not EBT SNAP-eligible will be charged to your credit or debit card. When reviewing your payment methods and EBT card at checkout, you’ll notice a by-weight items message under EBT card. When purchasing an item by weight, such as meat or produce, your shopper may need to adjust the weight causing the item to be slightly heavier due to in-store availability. If this happens, your EBT SNAP card will be charged for the first 10% of the extra cost and your credit/debit card will be charged for the remainder.

After placing your order, you will be prompted to select replacement items if the item you want is out of stock. Replacement options include:

• Replace with best match: Your shopper will be prompted to select the best possible replacement for your item. This is the default option for when your items are not available.
• Choose replacement: To select your own replacement for an item, click the item, then “Choose replacement” to search the catalog or choose a replacement from a list of suggestions.
• Don’t replace: Click “Don’t replace” to get a refund if the item is out of stock or if you are not satisfied with the suggested replacement.

To avoid charges on your credit or debit card, replacements for EBT SNAP items must be:

• EBT SNAP-eligible
• Equal to or less than the value of the original item

If the replacement costs more, the difference will be charged to the credit or debit card you added at checkout by default. You may choose to charge more to the EBT card after adding the item.

Prior to your order being shopped for, you can add items within the order page by clicking “Manage Order.” To access your order, visit “Purchase History” from the dropdown menu. To add an EBT SNAP-eligible item to your order and have it charged to your EBT SNAP card, you must re-authorize the charge for the additional funds. Continue by clicking “Manage Order” and select “Charge More to EBT” to update the EBT amount. You will also be prompted to re-enter your EBT pin before you can submit your request.

If an EBT items is not available while your order is being fulfilled, the item will not be charged to your EBT card.