Are online prices the same as in-store?

In-store value pricing is generally reflected on Please note, online pricing and product availability may vary or change without notice. The estimated price shown during your online checkout may vary for products purchased by weight (including select meat, bulk, and produce items). Your final total will reflect the prices of items upon purchase in-store and any applicable service fees.

How do I cancel an order?

Orders may be canceled for a full refund with no additional fees prior to your order being shopped for. To cancel your order, view your order within your “Purchase History” and click the “Cancel Order” button. If you no longer see a “Cancel Order” button, please contact Instacart Customer Support to cancel your order. Cancellation fees may apply. You may contact Instacart by phone at 1-888-246-7822, by email at [email protected], or online at

What is your policy for face coverings in store?

Customers (Updated March 3, 2022)

We encourage customers over the age of 2 to wear face coverings while inside our stores. In accordance with current CDC COVID-19 Community Levels and other recommendations regarding the use of face coverings to help prevent the spread of COVID-19. Where state mandates or local ordinances require face coverings, we will request or require customers to wear a face covering. Stores communicate this policy to all customers through signage at store entrances. We have face coverings available at store entrances for customers who do not have their own.

Although we may encourage our guests to wear face coverings in accordance with public health recommendations or require them in areas where local or state mandates are in place, we are also allowing face shields in our stores. If you are uncomfortable shopping in our store under our current policy, you may contact your store to arrange a personal shopper. A Sprouts team member will shop for your items and coordinate payment, which includes EBT as a form of payment. Additionally, we also offer curbside pickup or delivery at Please click HERE to sign up for a promo code.

Team Members

Effective March 3, 2022, team members and customers in all Sprouts stores are no longer required to wear face coverings indoors.

Please note: team members may continue to wear a face covering if you choose to, but are not required to do so.

If you are at high risk, unvaccinated, or in an area were masks are recommended due to high COVID Community Levels, you should consult your physician and may want to take additional precautions.

Click here for a list of local mask mandates

What if one of your team members tests positive for COVID-19?

At Sprouts, we believe transparency about matters of health and safety is critical. When we learn of a confirmed or suspected case in our stores we follow CDC guidelines, inform other team members that may have come into close contact with the affected team member and ask that they self-quarantine, and work with local health departments to determine additional appropriate measures. Team members who are asked to self-quarantine are eligible to receive up to 14 days of quarantine pay. We also conduct extensive cleaning and sanitizing of the entire store to minimize any risk of surface transmission. Our cleaning crews use EPA approved disinfectants effective against a variety of bacteria and viruses, including Human Coronavirus, SARS associated Coronavirus, and more.

What are you doing for your team members?

We’re so grateful for our dedicated team members that are committed to serving our communities, day in and day out. We have never stopped caring for our team members, and in 2020 we paid our store teams more than $100 million in bonuses; invested more than $12 million in COVID protective measures including plexiglass partitions, PPE, enhanced cleaning, wellness kits, and store security; and we created a disaster relief fund for paid time off and grants totaling more than $12 million in financial support. View all our team member benefits surrounding COVID here.

Are you offering adjusted or special grocery shopping hours in the California during the shelter-in-place order?

In order to best serve the California residents, our stores will continue to operate with regular hours from 7am-10pm daily to support the community. Effective Tuesday, March 24, we will be open from 7am-8pm daily. Our team members are committed to providing you and your family with affordable fresh and healthy groceries along with wellness essentials to support your health and wellbeing during these uncertain times.

Some customers have asked about special shopping hours for elderly guests. We’re dedicated to serving our customers during this unprecedented time and have given a great deal of consideration to this matter. Special shopping hours can result in long entry lines and crowding, which conflicts with social distancing recommendations for the elderly and at-risk groups. To best serve everyone in our communities, we’ve invested in more staffing to maintain our focus on customer service and to provide a clean and safe shopping environment. We’re also implementing new checkout measures that encourage customers to maintain a healthy distance from one another, and also installing plexiglas barriers to reduce contact with team members.

What sanitation and social distancing measures are you taking in store to promote the health and safety of customers and team members?

The health and safety of guests like you, and our dedicated teams that serve you, remains our priority. We are closely following health authority guidelines and are regularly providing our store teams the latest safety guidance. In addition to our regular food safety and cleaning procedures, we have invested additional labor hours into our stores to allow for more frequent cleaning, paying close attention to high touch areas such as service counters, restrooms, and checkout lanes. Stores have also installed plexiglass register barriers for added protection during checkout.