What happens if an item I order is out of stock?

Although we do our best to provide the most up-to-date information in our product catalog, we can’t always guarantee that an item will be in stock. You will be offered the option to replace or refund out of stock items via SMS while your shopper is shopping your order. By default, items added to your cart will be replaced with best-matched products, but you may disable substitutions while checking out.

How do I view the status of my order?

Updates will be shared via SMS to the mobile phone number associated with your account throughout your order. You can also click “Purchase History” from your Sprouts account to view the status of an order you’ve already placed.

How do I make changes to an existing order?

Prior to your order being shopped for, you can add or edit items within the order page by clicking the “Modify Order” button. To access your order, visit “Purchase History” from the dropdown menu on sprouts.com. If the shopper has started shopping, you can contact them via SMS to make adjustments. Please note, if you make changes before the shopper has started shopping, your time slot may change.