How do I pick up my order?


Most stores have dedicated parking spots for you to wait in while your order is brought out to you. In some cases, you may receive instructions to pick up your order inside. Store-specific instructions will be provided for your order before you arrive. For orders containing alcohol, bring a valid form of ID.

How do I add delivery instructions?


You may add delivery instructions during checkout. Useful information to share in the delivery instructions may include: parking location, security or gate codes, and any other specific directions that may help the driver locate your address.

Where does the tip go? How can I adjust the tip?


The tip goes directly to the shopper who delivered your order. You can add a tip at checkout or within the SMS feedback link after your order is complete. A change in tip, such as an increase can be applied within 24 hours after your order is completed or a decrease within two hours of your completed order.

Is a tip different than the service fee?


A tip is separate from the service fee. 100% of your tip will go directly to the shopper while the service fee covers a broad range of Instacart’s operating cost.

Are Instacart product prices the same as in-store?


In-store prices and promotions, such as our Vitamin and Body Care and BOGO sales, are generally reflected on Instacart. The following are not available through the Instacart website: 72-Hour Sale and coupons of any type (including Sprouts digital coupons). Please review the Terms and Conditions of any sales or promotions for more details.

What is the fee for delivery?


The delivery fee is free on your first order over $35! Future delivery fees depend on order size and delivery time selected. Delivery fees start at $3.99 for orders over $35 and $7.99 for orders under $35, plus a service fee. Prices may vary by location. Some promotion exclusions may apply. Limited to in-stock items. Additional terms apply.

What is the fee for curbside pickup?


If your first order is over $35, the curbside pickup fee is free!* Future pickup fees depend on the order size and pickup time selected. Pickup fees start at $1.99 for orders over $35 and $3.99 for orders under $35. There are no service fees charged on pickup orders. *Available in select areas. Prices may vary by location. Some promotion exclusions may apply. Limited to in-stock items. Additional terms apply.