Are the fresh turkeys sold at Sprouts ever frozen?


No. Sprouts turkeys are sold fresh, never frozen. Fresh turkeys are highly perishable so they may have some ice in the cavity. This means that they’ve been kept at the right temperature for optimum freshness and safety. Unlike frozen solid turkeys, which are typically brought down to 30 degrees below zero, the fresh turkeys at Sprouts have been shipped to us and stored at temperatures between 26°F and 28°F (as required by law). The below-freezing temperature causes some ice to appear in the cavity and possibly around the joints. The ice is frozen water, not frozen meat.

What is the difference between a no antibiotics ever, all-natural turkey and an organic turkey? What is the salt/sodium content?


We’re proud to offer two turkey options for holiday pre-orders—a No Antibiotics Ever, All-natural Turkey and an Organic Turkey. Both turkeys are raised without any antibiotics. There are no enhancers or salt-based solutions (brine) added to our turkeys … just pure turkey! Our organic turkey is free-range, humanely raised and fed a certified-organic diet on family farms.

Do I have to pre-order, or can I make purchases in store or online for delivery or curbside pickup?


Online pre-orders allow you to confidently order your turkey, holiday meats, party tray in advance, but you can still purchase these items in-store without a pre-order subject to your store’s availability. Orders for delivery or curbside pickup can be placed exclusively at sprouts.com/order as early as November 14. Availability may vary. We recommend validating your delivery address or store pick-up location prior to placing your order. On the day of fulfillment, your shopper will communicate any substitutions or out-of-stocks with you.

How do I change or cancel my holiday pre-order?


Holiday pre-orders cannot be changed once the order is placed. To choose a different item, please cancel your order and begin a new order. Please note, reorders are subject to product availability. You may cancel your holiday pre-orders online for a full refund with no additional fees up until two days before the scheduled in-store pickup. To cancel your order, view your order within purchase history and click the “Cancel Order” button. To change or cancel your order within two days before your designated pickup date, please contact your selected pickup store. Pre-orders are subject to Sprouts cancellation policy.

When will I be charged for my pre-order purchase?


A temporary pre-authorization hold for the cost of your item(s), rounded to the nearest dollar, will be placed on your account until the transaction is completed on your selected pickup date to ensure payment is available in your account upon pick up. The pre-authorization will be renewed by your bank every seven days. If an authorization hold cannot be renewed, your order will be systematically canceled. The temporary hold on your card will be released on your pickup date and you will only be charged for the cost of your pre-order at the end of that day.

What is the process for picking up my pre-order and checking out in store?


On your selected pickup date, visit the Meat counter to pick up pre-ordered turkeys and holiday meats, and the Deli counter to pick up holiday meals and party trays. Please bring the barcode in your confirmation email to complete your pickup. A team member will provide you a “paid” sticker to bypass the registers. The temporary hold on your card will be released on your pickup date and you will only be charged for the cost of your pre-order at the end of that day.

What are Sprouts holiday store hours?


Thanksgiving Day: 7am–4pm Christmas Eve: 7am–7pm Christmas Day: Closed New Year’s Eve: 7am–8pm New Year’s Day: 7am–10pm (Regular store hours)

How do I pre-order turkeys, holiday meats, and party trays?


Holiday orders can be placed online here. Be sure to double-check your selected store pickup location. November holiday pre-orders are open November 1-22 (while supplies last); customers may pick up their orders through Thanksgiving Day at noon. December pre-orders are open December 6-21 (while supplies last); customers may pick up their orders through Christmas Eve Day at noon. Holiday pre-orders are only available for in-store pickup; they are not eligible for delivery or curbside pickup. Pre-order requires 72 hours’ notice. For delivery or curbside pickup orders, visit sprouts.com/order. Availability may vary. Not all items are available for delivery or curbside pickup.

How do I use my Instacart+ membership while shopping online with Sprouts?


Once you have successfully signed up for the Instacart+ Membership, visit the “My Profile” page on shop.sprouts.com and select “Import Account Info.” By choosing to import your personal information, you will now have access to your Instacart+ membership, saved credit cards, delivery address, and your previously ordered items. Please note, your email address must be the same across accounts.