Where does the tip go? How can I adjust the tip?


The tip goes directly to the shopper who delivered your order. You can add a tip at checkout or within the SMS feedback link after your order is complete. A change in tip, such as an increase can be applied within 24 hours after your order is completed or a decrease within two hours of your completed order.

Is a tip different than the service fee?


A tip is separate from the service fee. 100% of your tip will go directly to the shopper while the service fee covers a broad range of Instacart’s operating cost.

Are Instacart product prices the same as in-store?


In-store prices and promotions, such as our Vitamin and Body Care and BOGO sales, are generally reflected on Instacart. The following are not available through the Instacart website: 72-Hour Sale and coupons of any type (including Sprouts digital coupons). Please review the Terms and Conditions of any sales or promotions for more details.

What is the fee for delivery?


The delivery fee is free on your first order over $35! Future delivery fees depend on order size and delivery time selected. Delivery fees start at $3.99 for orders over $35 and $7.99 for orders under $35, plus a service fee. Prices may vary by location. Some promotion exclusions may apply. Limited to in-stock items. Additional terms apply.

What is the fee for curbside pickup?


If your first order is over $35, the curbside pickup fee is free!* Future pickup fees depend on the order size and pickup time selected. Pickup fees start at $1.99 for orders over $35 and $3.99 for orders under $35. There are no service fees charged on pickup orders. *Available in select areas. Prices may vary by location. Some promotion exclusions may apply. Limited to in-stock items. Additional terms apply.

What is busy pricing?


When we experience high demand for a delivery time, a Busy Pricing fee may apply which allows Instacart to keep more delivery times open and ensure our service available to you even during the busiest parts of the day. Your delivery fee will be displayed clearly when you select a delivery time.

What is a service fee?


A service fee may apply to each order fulfilled by Instacart. It covers a broad range of operating costs including shopper operations, insurance, background checks, and customer support. The service fee isn’t a tip and doesn’t go to the shopper delivering your order. Service fees vary and are subject to change based on factors like location and the number and types of items in your cart. You can view the service fee total on every order at checkout. Changes to your order, including replacing or refunding an item, may change the service fee. You’ll see the final cost and service fee total on your digital receipt after the order is complete. Orders containing alcohol have a separate service fee.

What is the temporary authorization hold on my card?


When you place your order Instacart places a temporary authorization hold for 15% higher than your total order at checkout. This authorization hold is placed in case your total is higher due to special requests, added items, replacement items, or weight adjustments. After delivery, the hold will drop off, and your card will be charged for the final total. The final charge will appear within 7 business days after order completion.