If your first order is over $35, the curbside pickup fee is free!* Future pickup fees depend on the order size. There is no pickup fee for orders over $35. For orders under $35 the pickup fee is $3.99. There are no service fees charged on pickup orders. *Available in select areas. Prices may vary by location. Some promotion exclusions may apply. Limited to in-stock items. Additional terms apply.
A service fee may apply to each order fulfilled by Instacart. It covers a broad range of operating costs including shopper operations, insurance, background checks, and customer support. The service fee isn’t a tip and doesn’t go to the shopper delivering your order.
Service fees vary and are subject to change based on factors like location and the number and types of items in your cart. You can view the service fee total on every order at checkout. Changes to your order, including replacing or refunding an item, may change the service fee. You’ll see the final cost and service fee total on your digital receipt after the order is complete.
Orders containing alcohol have a separate service fee.
When you place your order Instacart places a temporary authorization hold for typically 15% higher than your total order at checkout. This authorization hold is placed in case your total is higher due to special requests, added items, replacement items, or weight adjustments. After delivery, the hold will drop off, and your card will be charged for the final total. The final charge will appear within 7 business days after order completion.
An authorization hold can take time to drop off from your card or bank account. Please contact your bank directly regarding their authorization hold practices.
You may enter a promo code during checkout on shop.sprouts.com or in the mobile app under the checkout totals display.
Yes! You can create an order for delivery or pickup by visiting our shopping site
shop.sprouts.com.
Once your shopper starts shopping, you can message them with the special request. You can also add an order note within your order while you are checking out.
Please contact Instacart’s Customer Support Team via phone at 1-888-246-7822 or via email at
[email protected].
Once you place your order and confirm your replacements, please navigate to the Order Details page. Under the Items dropdown, you will see all the items in your order and an “Add Instructions” option for each where you can write in special instructions per item.
Although we do our best to provide the most up-to-date information in our product catalog, we can’t always guarantee that an item will be in stock. You will be offered the option to replace or refund out of stock items via SMS while your shopper is shopping your order. By default, items added to your cart will be replaced with best-matched products, but you may disable substitutions while checking out.