What are the terms and conditions for gift cards?


General Terms

Sprouts Gift Cards are issued by SFM Beverages, Inc. and are redeemable for merchandise (in stock) sold by Sprouts Farmers Market stores (except the stores in Chula Vista, CA). Sprouts honors gift cards sold in our stores or on Sprouts.com. When you purchase, receive,a or redeem a Card, you agree that the laws of the State of Arizona, without regard to principles of conflict of laws, will govern these Card terms and conditions. Sprouts reserves the right to change these terms and conditions from time to time in its discretion. All terms and conditions are applicable to the extent permitted by law.

Redemption

This gift card (“Card”) is usable up to balance only to buy goods at any Sprouts (except Chula Vista) stores in the U.S. Card is not redeemable online or for other gift cards, Cards are not redeemable or refundable for cash, unless required by law. Gift cards obtained through fraudulent means will not be honored or reimbursed.

Balance Inquiry

For balance information, refer to your last receipt or call 866-650-6049 (19-digit cards) or call 888-529-6578 (16-digit cards). The balance you see when viewing Card balances online or through the phone is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed.

Risk of Loss

This Card will not be replaced or refunded if lost or stolen. The risk of loss and title for Cards pass to the purchaser upon sale. We are not responsible if a Card is lost, stolen, destroyed, or used without your permission. Returns All returns for purchases made using a Card will result in credit to a Card or issuance of a new Card in the amount of the return.

Resale

Issuer does not permit the resale of its Cards without our prior written consent.

Compliance with Laws

By purchasing a Card , you are certifying and representing to the Issuer and its affiliates, subsidiaries, sister and parent companies, including, without limitation SFM Beverages, Inc. (the “Issuer and Affiliates”), that the activities in connection with which the Cards will be used will comply with these terms and conditions and all applicable laws, rules and regulations, and that the Cards will not be used in any manner that is misleading, deceptive, unfair or otherwise harmful to consumers. In addition, you agree to defend and indemnify Issuer and Affiliates and their respective directors, managers and officers, from and against any claims, expenses or liabilities made against or incurred by any of them in connection with your use of the Cards or violation of any of these terms and conditions. You agree to release Issuer and Affiliates and their respective directors, managers and officers from and against any and all claims, expenses or liabilities you have or may have against or incurred in connection with your use of the Cards or violation of any of these terms and conditions.

Our Policies

Issuer and Affiliates may provide Card purchasers with information about the redemption status of Cards. Cards cannot be returned, resold, transferred for value, redeemed for cash or applied to any other account, except to the extent required by law.

Fraud

Issuer has the right to close Card accounts and may request alternative forms of payment if Issuer believes such Cards have been fraudulently obtained. In general, and in the interest of protecting you from fraud, we recommend that you do not purchase discounted Cards from third party resellers, including those on Craigslist, eBay, or Raise.com. They are NOT authorized resellers. Often these Cards are purchased with stolen credit cards and may be closed at any time.

Not for Promotional use

Cards may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via Web sites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts) unless you obtain Issuer’s prior written approval. Such approval shall be conditioned on, among other things, execution of and compliance with Issuer’s gift card license agreement. If you are ordering more than 1,000 Cards or are interested in using the Cards for any promotional purpose, please visit https://storefront.wgiftcard.com/sprouts. From time to time, Issuer may issue or award “rewards”, “promotional gift cards”, “credits”, “vouchers”, or similar physical or electronic gift cards (collectively, “Promotional Cards”). Generally, these Promotional Cards have the same terms and conditions as the Cards described here, however, they may have expiration dates, delayed activation dates or may be subject to additional restrictions or exemptions as provided on the Promotional Cards themselves or any packaging or other written materials that accompany such Promotional Cards or any applicable law.

No affiliation with Sprouts Farmer’s Market

Use of Sprouts Farmer’s Market’s name, logo, trade dress (including any image/likeness of the Cards) or trademarks (or those of any of its subsidiaries or affiliates) in connection with the purchase or use of Cards is strictly prohibited. Furthermore, the use of Cards in any manner that states or implies that any person, Website, business, product or service is endorsed or sponsored by, or otherwise affiliated with, Sprouts Farmers Market, Issuer or Affiliates is prohibited.

Limitation of Liability

Issuer and its Affiliates make no representations, warranties or conditions of any kind, express or implied, with respect to the Card, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement, or any warranty arising by usage of trade, course of dealing or course of performance. Issuer does not represent or warrant that your Cards will always be accessible or accepted. In the event that Issuer or its Affiliates are found liable to you, you shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on your Card. Issuer and its Affiliates shall have no liability for any incidental, indirect or consequential damages (including without limitation loss of profit, revenue or use) arising out of or in any way connected with these terms and conditions, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, even if we or our authorized representatives have been advised of the possibility of such damages. In no event shall Issuer or its Affiliates have any liability for unauthorized access to, or alteration, theft or destruction of a Card through accident, misuse or fraudulent means or devices by you or any third party, or as a result of any delay or mistake resulting from any circumstances beyond our control. The laws of certain states or other jurisdiction do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have rights in addition to those contained in this agreement. In such jurisdiction, our liability is limited to the greatest extent permitted by law.

Disputes

Any dispute relating in any way Cards in which the aggregate total claim for relief sought on behalf of one or more parties shall be adjudicated in any state or federal court in Maricopa County, Arizona, and you consent to exclusive jurisdiction and venue in such courts. To speak with someone from our Customer Care team about gift cards, please call 888-577-7688 or 480-814-8016.

What should I do if my gift card is lost or stolen?


Sprouts does not replace any lost or stolen gift cards unless your online order was not received. If your order was lost or stolen during shipment, please contact us at [email protected]. Sprouts only honors gift cards sold in our stores or on sprouts.com. Gift cards obtained through third-party entities cannot be guaranteed by Sprouts. Gift cards obtained through fraudulent means will not be honored or reimbursed. To report any fraudulent activity or to get transaction history, please contact us.

Do gift cards expire or have any fees?


Sprouts gift cards never expire. After 12 months of inactivity, as of the date of purchase, a service fee may be charged against any remaining balance, except where prohibited by law.

Are the fresh turkeys sold at Sprouts ever frozen?


No. Sprouts turkeys are sold fresh, never frozen. Fresh turkeys are highly perishable so they may have some ice in the cavity. This means that they’ve been kept at the right temperature for optimum freshness and safety. Unlike “frozen solid” turkeys, which are typically brought down to 30 degrees below zero, the fresh turkeys at Sprouts have been shipped to us and stored at temperatures between 26°F and 28°F (as required by law). The below-freezing temperature causes some ice to appear in the cavity and possibly around the joints. The ice is frozen water, not frozen meat.

Do I have to pre-order, or can I make purchases in store or online for delivery or curbside pickup?


Pre-orders allow you to confidently order your turkey, holiday meats, party tray in advance, but you can still purchase these items in store without a pre-order based on your store’s availability. Orders for delivery or curbside pickup can be placed exclusively at sprouts.com/order using your Sprouts account as early as November 11. Availability may vary. We recommend validating your delivery address or store pick-up location prior to placing your order. On the day of fulfillment, your shopper will communicate with you any substitutions or out-of-stocks. To create a Sprouts account, please visit sprouts.com/login and click the “Register” tab. Shoppers may also link to their Instacart Express membership.