Are Instacart product prices the same as in-store?
In-store prices and promotions are reflected on Instacart. You now can use your coupons and checkout challenges when you place order on sprouts.com or the Sprouts.com. However, 72-Hour Sale are currently not supported for delivery or pickup.
How much does Instacart delivery cost?
If your first order is over $35, you’ll get it delivered for free! Future delivery fees depend on the order size and the delivery time selected. In most cities, delivery starts at $3.99 plus a 5% service fee. Please enter your address or zip code to see current delivery pricing.
How much does Instacart curbside cost?
If your first order is over $35, will be free! Future pickup fees depend on the order size and the delivery time selected. In most cities, delivery starts at $1.99.
What is busy pricing?
When we experience high demand for a delivery time, a Busy Pricing fee may apply which allows Instacart to keep more delivery times open and ensure our service available to you even during the busiest parts of the day. Your delivery fee will be displayed clearly when you select a delivery time.
What is a service fee?
A service fee may apply to each order fulfilled by Instacart. It covers broad range of Instacart’s operating costs. The service fee isn’t a tip and doesn’t go to the shopper delivering your order. Changes to your order, including replacing or refunding an item, may change the service fee. You’ll see the final cost and service fee total on your receipt after the order is complete. Orders including alcohol may be subject to a separate alcohol service fee.
What is the temporary authorization hold on my card?
When you place your order Instacart places a temporary authorization hold for 15% higher than your total order at checkout. This authorization hold is placed in case your total is higher due to special requests, added items, replacement items, or weight adjustments. After delivery, the hold will drop off, and your card will be charged for the final total. The final charge will appear within 7 business days after order completion.
I canceled my order, but I still see an authorization hold on my card?
An authorization hold can take time to drop off from your card or bank account. Please contact your bank directly regarding their authorization hold practices.
How do I view any available credits on my account?
Click available credits within your profile to see any credits that an be applied to your order.
How do I enter a promo code?
Within the checkout process. If on mobile and logged in you can access it from the side navigation of your mobile app as well.
PROBLEM WITH AN ORDER?
Tell Instacart what went wrong with a previous order and request a refund or redelivery.
Instacart is here to help. Email a community support member