What is Instacart pickup and how does it work?
Instacart is a service that allows customers the opportunity to pick up their groceries without the hassle of shopping in store. Pickup windows can be scheduled for the same day or up to several days in advance. When your order is ready for pickup, you will be sent a SMS to your phone along with directions for how to retrieve your order.
How much does Instacart curbside cost?
If your first order is over $35, will be free! Future pickup fees depend on the order size and the delivery time selected. In most cities, delivery starts at $1.99.
How do I pick up my order?
You may pick up your order inside or wait while an Instacart shopper brings it out to your car. Most stores have dedicated parking spots for you to wait in while your order out is brought out to you. Store-specific instructions will be provided for your order before you arrive. For orders containing alcohol, bring a valid form of ID. As long as you arrive before the end of the latest Pickup window, your order will still be ready to go. If you are unable to pick up your order that day, it will automatically be cancelled and you’ll be refunded, but charged with a $15 fee.
PROBLEM WITH AN ORDER?
Tell Instacart what went wrong with a previous order and request a refund or redelivery.
Instacart is here to help. Email a community support member