How do I add delivery instructions?
When adding an address to you sprouts.com account, you can specify delivery instructions which will be seen by your delivery driver when they head your way. Useful info includes parking locations, building security or gate info, specific directions to locate your address.
Where does the tip go? How can I adjust the tip?
The tip goes directly to the shopper who delivered your order. You can add a tip at checkout or within the How was your Order? email sent after the completed order. You can add and change a tip amount up to 3 days after your delivery is complete. Your receipt will update accordingly.
Is a tip different than the service fee?
A tip is not the service fee. The tip goes directly to your personal shopper and the service fee overs broad range of Instacart’s operating costs.
How do I rate my delivery?
After you order is complete, you will receive an SMS text via Instacart.
PROBLEM WITH AN ORDER?
Tell Instacart what went wrong with a previous order and request a refund or redelivery.
Instacart is here to help. Email a community support member