Ordering

Yes! You can create an order for delivery or pickup by visiting our shopping site shop.sprouts.ocom.

Once your shopper starts shopping, you can message them with the special request. You can also add an order note within your order while you are checking out.

Please contact Instacart’s Customer Support Team via phone at 1-888-246-7822 or via email at [email protected].

Once you place your order and confirm your replacements, please navigate to the Order Details page. Under the Items dropdown, you will see all the items in your order and an “Add Instructions” option for each where you can write in special instructions per item.

Although we do our best to provide the most up-to-date information in our product catalog, we can’t always guarantee that an item will be in stock. You will be offered the option to replace or refund out of stock items via SMS while your shopper is shopping your order. By default, items added to your cart will be replaced with best-matched products, but you may disable substitutions while checking out.

Updates will be shared via SMS to the mobile phone number associated with your account throughout your order. You can also click “Your Orders” from your Sprouts account to view the status of an order you’ve already placed.

Prior to your order being shopped for, you can add or edit items within the order page by clicking the “Modify Order” button. To access your order, visit “Your Orders” from your Sprouts account. If the shopper has started shopping, you can contact them via SMS to make adjustments. Please note, if you make changes before the shopper has started shopping, your time slot may change.