Can I place an order on sprouts.com or the Sprouts app?
Yes! You can create an order for delivery or pickup by visiting our shopping site shop.sprouts.ocom.
What if I can’t find an item I would like to order?
Once your shopper starts shopping, you can message them with the special request. You can also add an order note within your order while you are checking out.
What if there is a problem with my Instacart order?
Please contact Instacart’s Customer Support Team via phone at 1-888-246-7822 or via email at [email protected].
How do I add special instructions for an item in my order?
After an item has been added to your cart, click “Add a Note” to add specific requests for an item. These notes will be saved for future orders placed on sprouts.com.
What happens if an item I order is out of stock?
Although we do our best to provide the most up-to-date information in our product catalog, we can’t always guarantee that an item will be in stock. You will be offered the option to replace or refund out of stock items via SMS while your shopper is shopping your order. By default, items added to your cart will be replaced with best-matched products, but you may disable substitutions while checking out.
How do I view the status of my order?
Updates will be shared via SMS to the mobile phone number associated with your account throughout your order. You can also click “Purchase History” from your Sprouts account to view the status of an order you’ve already placed.
How do I make changes to an existing order?
Prior to your order being shopped for, you can add or edit items within the order page by clicking the “Modify Order” button. To access your order, visit “Purchase History” from the dropdown menu on sprouts.com. If the shopper has started shopping, you can contact them via SMS to make adjustments. Please note, if you make changes before the shopper has started shopping, your time slot may change.
Back to our Instacart Help Center.
PROBLEM WITH AN ORDER?
Tell Instacart what went wrong with a previous order and request a refund or redelivery.