Digital FAQs


Have questions about your Sprouts account, email preferences or mobile coupons? Check below for responses to commonly asked questions.

 

Who do I contact regarding feedback for sprouts.com or the Sprouts app?

If you experience any difficulties with sprouts.com or the Sprouts app, please provide your contact information, a description of the issue, phone model and software version (if known) to sprouts.com/contact and one of our helpful team members will be happy to assist you.

 

 

What is a Checkout Challenge and how do I activate it?

Sprouts “Checkout Challenges” unlock special reward coupons. Each challenge requires you to earn a specific number of checkmarks to unlock your reward. This can be done in a single transaction or through multiple transactions. To activate “Checkout Challenges” on sprouts.com, click “WAYS TO SAVE” in the top navigation menu. On the Sprouts app, tap on “myBarcode” and then select the “Checkout Challenges” badge to view the available challenges. Select the challenge you would like to start by clicking on the “Activate” button.

With the new sprouts.com and the Sprouts app, when you complete a checkout challenge, your reward coupon is automatically clipped. Your free item coupon will be available in your “Digital Coupons” located under “WAYS TO SAVE” on sprouts.com or the “Digital Coupon” icon on the Sprouts app. Your reward can be used during the same transaction by scanning your “myBarcode” on your smartphone or provide your preferred phone number during checkout for instant savings!

How do I print my coupons?

Sprouts’ digital coupons are paperless and can be redeemed by scanning your “myBarcode” found on the Sprouts app during checkout. If you do not have a smartphone, you can redeem your digital coupons by sharing the phone number associated with your Sprouts account at checkout. Please note, your phone number must be added to your Sprouts account in advance to redeem coupons in this manner.

How do I redeem coupons?

Clipped coupons are automatically added to your account and will automatically be added to your “myBarcode.” You may redeem your clipped coupons in store by scanning the barcode on your Sprouts app or by asking your cashier to enter your phone number at checkout. Please note, your phone number must be added to your Sprouts account in advance to redeem coupons in this manner.

The new sprouts.com and the Sprouts app allows you to see which products qualify for each digital coupon below the coupon offer. You do not need to add any products to your shopping list for your coupon to work. However, you can use the shopping list for advanced planning and add items to achieve the quantity need to satisfy the coupon’s requirements. Make sure to visit sprouts.com/ways-to-save for even more ways to save on your next trip.

Can mobile coupons be used without the Sprouts App?

If you do not have a smartphone, you can redeem your digital coupons by sharing the phone number associated with your Sprouts account at checkout. Please note, your phone number must be added to your Sprouts account in advance in order to redeem coupons in this manner.

Can customers share recipes from the recipe cooking mode?

At this time, recipes cannot be shared through our digital platforms. Customer feedback is important to Sprouts and we’ll continue to monitor our guests’ feedback to determine if this is a feature we should add at a later date.

How does the “Recipe” tab work?

To view recipes on sprouts.com and the Sprouts app, click “Recipes” in the top navigation of your browser and choose the category that interests you most. We currently offer 15 categories, ranging from gluten-free options to salads, desserts, side dishes, vegan selections and more. Once you’ve selected a category, you can browse recipes and select the one that appeals to you.

Each recipe includes prep time, cooking time and the servings it will yield. Both sprouts.com and the Sprouts app also feature a “Cooking Mode.” By clicking “Enter Cooking Mode,” you can view step-by-step directions while preparing your meal. You can enter and exit the cooking mode at any given time.

Can I make purchases on sprouts.com or the Sprouts app? Do you offer delivery?

Products featured on sprouts.com and the Sprouts App can be used to create a shopping list, identify sales and digital coupons or look up a product’s nutritional information. You can also use our website and app to place a catering order for pick up at your local Sprouts. If you’re looking to make purchases for pickup or delivery, please visit delivery.sprouts.com to learn if the service is offered in your neighborhood.

Can I create multiple shopping lists?

Yes! Just select the account icon at the top of the sprouts.com page. In the drop-down menu, click on the “Shopping List” link. If you’re using the Sprouts app, tap on the navigation menu and select “myAccount.” Next, select “Shopping List.” Here, you are able to view, create, and manage multiple lists. Click or tap “Create New List.” You will be prompted to enter a “List Name.” Enter the list name, such as Dinner Party, Bridal Shower, etc. and then click “Create List” to save it.

Next time you browse products on the site, you will be able to add them to your new list by selecting “Save for Later” when you’ve selected an item. If you have multiple custom lists, they will appear in a drop-down after clicking “Save for Later.”

Can I print my shopping list?

Yes! You may print your shopping list by clicking the green button in the top right of your desktop browser that displays the shopping list value. This button will take you to a full-screen view of your shopping list. If you have multiple shopping lists, click on the account icon at the top of the page on your desktop. In the drop-down menu, click on the “Shopping List” and then select the list you would like to print. From this page, click “Print.”

You can also retrieve your list on the Sprouts app to view it in store. Please note, you must be logged into your account in order to view the shopping list you created on desktop on your mobile device.

How do I place a catering order on sprouts.com or the Sprouts app?

To place an order on sprouts.com you must be logged into your Sprouts account. Once you are logged in, click “Shop Now” and select “Place a Catering Order for Pickup.” Next, browse through the items that are available for ordering at the location you selected. Once you’ve chosen your items and quantities, click “Add to Cart.” You may add notes for the store, update your order, or simply checkout from the cart page. At checkout, you may confirm your pick-up location, enter your pick-up time and add your contact information. Once you have completed your order you will receive a confirmation number on the screen and through email for your reference. Payment for all catering orders is accepted at the store at the time of pickup and checkout.

To place an order on the Sprouts app, simply tap on the navigation menu and select “Shopping Options.” Then tap “Place a Catering Order for Pickup.” Here, you will be asked to confirm your store location and “Reserve Pickup Time” in order to select from the catering options available at your local Sprouts store.

Once you have completed your catering order, you may browse products available in your store again by tapping the navigation menu and selecting “Shopping Options.” From there, select “Shopping List.” This will allow you to view every item available and on sale at your local store.

What is the shopping list?

On sprouts.com and the Sprouts app, you can create a convenient “Shopping List” to keep track of all the items you want to purchase during your next trip to Sprouts. The shopping list displays the current pricing of all items in your preferred store. At any given time, the total for your shopping list is displayed at the top of the page.

Where is the list of stores coming soon? How can I learn when a new store is opening?

To view new openings in your state, please visit sprouts.com/stores and scroll through the “Coming Soon” section on the right side of your desktop. To find an existing store, select your state. New stores will also be designated with their grand opening date.

Where is the event calendar? How can I see what’s going on at my store?

We’ve refreshed our store pages to show you every event going on in your area. Please visit sprouts.com and click on the store address at the top of the homepage. If you are on the go, please go to our Sprouts app, tap on the store address at the top of the homepage and select “Store Details.” From this screen, you can view events near you and services offered at the store.

How do I unsubscribe from the email list?

If you wish to no longer receive email correspondence from Sprouts, simply click the “unsubscribe” link located at either the top or bottom of one of our emails.

How do I change my email preferences?

To update your email preferences simply log into your account and navigate to the profile icon in the top right-hand corner on your desktop browser and click “My Profile” in the drop-down menu. From here, select “Lifestyle & Notification Preferences” and under “Email Interest,” you can toggle yes or no to receive “Weekly Specials Emails” and the “Monthly eNewsletter.” Click “Save Changes” when you are finished editing your profile. Mobile users can change their account information by tapping on the navigation menu and selecting “myAccount.”

You may also manage your email correspondence from Sprouts by simply clicking the “unsubscribe” link located at either the top or bottom of one of our emails.

How do I sign up for “Weekly Specials Emails” and the “Monthly eNewsletter?”

The best way to sign up for our “Weekly Specials Emails” and “Monthly eNewsletter” is by creating an account at sprouts.com/login and selecting to opt-in to each communication. If you already have an account, please log into your profile and update your email interests by checking “Monthly eNewsletter” and “Weekly Specials Emails” and then clicking save. Mobile users can change their account information by tapping on the navigation menu and selecting “myAccount.”

How often do you add new “Healthy Living” articles?

New articles featuring interactive recipes, behind-the-scenes content, food prep tips and more are added to sprouts.com and the Sprouts Mobile App each week. Check back regularly to find out what’s new in natural foods!

Where can I find history and company information on Sprouts?

Please visit about.sprouts.com or select “COMPANY” on the bottom of any page on sprouts.com to learn more about Sprouts’ history, leadership, sustainability and Foundation initiatives, media resources, careers and more.

Why did you change the look of sprouts.com?

We’ve refreshed sprouts.com and added new features, but much of the content still exists. We believe the new look will be easier for our guests to navigate in the long run as they get used to our new online environment. If you’re looking for something specific, we recommend using the search function in the navigation bar or browsing our FAQs page located towards the bottom of the site to find the answer.

How is content on the new sprouts.com organized?

Sprouts.com has been updated with a fresh, natural look and additional features to help you explore new products and save money at Sprouts. We’ve added  spotlights on the homepage that showcase staple, trending and unique items. With a click online or tap in the app, visitors can learn more about these items, how to save on them and discover featured recipes.

How do I delete or cancel my account?

Our Customer Service team is happy to delete your account or change your settings at any time. Please reach out to us at sprouts.com/contact-us. At this time, customers do not have the option to delete their account online or on the app.

How do I change or set my preferred store location using Sprouts.com and the Sprouts Mobile App?

Sprouts.com and Sprouts Mobile App will select a preferred store for you based on your device’s location. If you are looking for a different store location, click on the store address at the top right of your desktop browser. Next, click on “Looking for a Different Location” listed in the store’s contact information. Enter your zip code or city to view stores in your area. For mobile users, tap the navigation menu, select the current store location and enter a new zip code.

How do I change my email address and phone number for my account?

To update your profile information, you need to be logged into your account either on sprouts.com or the Sprouts app. Once you are logged in, navigate to the profile icon. A drop menu will appear, click “My Profile.” In your “Contact Information” you can update your email address and telephone number. Click “Save Changes” when you are finished editing your profile. Mobile users can change their account information by tapping on the navigation menu and selecting “myAccount.”

Do I need to download a new version of the Sprouts app to get the latest features?

No, the Sprouts app will update itself on most devices. Users can manually update the app by visiting the Apple and Android app stores. Once in the app store, search for “Sprouts Farmers Market” in the update section and select update. The app will include all the latest features when it is relaunched.

How do I create a new account on sprouts.com and Sprouts app?

To create a Sprouts account on sprouts.com, please visit www.sprouts.com//login. A pop up “Login” window will appear. Select “Register” at the top of the window to complete the required steps to create a Sprouts account. Next, read and agree to Sprouts’ Terms & Conditions and then click “Create New Account.”

To create an account on Sprouts app, tap on the navigation menu at the top of the app, select the “Log In/Register” tab. Tap “Register” in order to complete the required steps to create your Sprouts account. Once you’ve completed your account and are logged in, make sure to set your preferred store location so you will be able to browse products and view digital coupons for your local Sprouts.

You will receive a confirmation email within 24 hours after setting up your account.

What is a Sprouts account?

Maintaining an account on sprouts.com is an excellent way to discover new recipes, explore digital coupons, create shopping lists and more from the convenience of your home or mobile device. The best way to stay in the know about the latest promotions across the store, including traditional and digital coupons, is to sign up for our “Monthly eNewsletter” and “Weekly Specials Emails” as part of your Sprouts account. Or, you can simply view all items available in your local store to see what’s on sale or what’s featured in a digital coupon!

How do I reset my password?

To reset your password please visit sprouts.com/login and click “Forgot your password?” You’ll receive a password reset email. Click the “Reset Password” link to be redirected to sprouts.com. Then you will be prompted to enter a new password. Once your password is entered, hit “Change Password.” Please return to the login page and use your new credentials.

 

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