COVID-19 Updates
COVID-19 Updates
We care deeply for you–our valued customers, as we do each and every one of our team members during this unprecedented time.
We want you to know that we’re committed to serving you and your family good-for-you groceries at affordable prices. Our team members take great pride in serving the community as they are working hard to process new shipments and keep shelves well-stocked with fresh and healthy foods along with essential vitamins and supplements to support overall health and wellbeing.
Open Daily 7am – 10pm
We’re open daily to ensure you can get the good-for-you groceries you need.
Your health and safety are our priority.
We’re frequently sanitizing our stores and have implemented programs to encourage healthy social distancing.
Shop with us in-store or online.
For your convenience, we offer contactless curbside pickup, delivery and personal shopping accommodations.
FAQS
What is your policy for face coverings in store?
Customers (Updated May 12, 2021)
We strongly encourage non-vaccinated customers over the age of 2 without disabilities or underlying medical conditions to wear face coverings while inside our stores. This policy is in line with CDC recommendations regarding the use of face coverings to help prevent the spread of COVID-19. Where state mandates or local ordinances require face coverings, we will request or require customers to wear a face covering. Stores communicate this policy to all customers through signage at store entrances. We have face coverings available at store entrances for customers who do not have their own.
Although we may encourage our guests to wear face coverings in accordance with public health recommendations or require them in areas where local or state mandates are in place, we are also allowing face shields in our stores. If you are uncomfortable shopping in our store under our current policy, you may contact your store to arrange a personal shopper. A Sprouts team member will shop for your items and coordinate payment, which includes EBT as a form of payment. Additionally, we also offer curbside pickup or delivery at shop.sprouts.com. Please click HERE to sign up for a promo code.
Team Members (Updated August 23, 2021)
We require all team members to wear a facial covering indoors regardless of vaccination status if the CDC has designated the store is located in county or area as having high transmission, or as required by state mandate or local ordinance.
We thank you for your continued cooperation and commitment to the health and safety of our communities during this time.
What if one of your team members tests positive for COVID-19?
At Sprouts, we believe transparency about matters of health and safety is critical. When we learn of a confirmed or suspected case in our stores we follow CDC guidelines, inform other team members that may have come into close contact with the affected team member and ask that they self-quarantine, and work with local health departments to determine additional appropriate measures. Team members who are asked to self-quarantine are eligible to receive up to 14 days of quarantine pay. We also conduct extensive cleaning and sanitizing of the entire store to minimize any risk of surface transmission. Our cleaning crews use EPA approved disinfectants effective against a variety of bacteria and viruses, including Human Coronavirus, SARS associated Coronavirus, and more.
What are you doing for your team members?
We’re so grateful for our dedicated team members that are committed to serving our communities, day in and day out. We have never stopped caring for our team members, and in 2020 we paid our store teams more than $100 million in bonuses; invested more than $12 million in COVID protective measures including plexiglass partitions, PPE, enhanced cleaning, wellness kits, and store security; and we created a disaster relief fund for paid time off and grants totaling more than $12 million in financial support. View all our team member benefits surrounding COVID here.
Are you offering adjusted or special shopping hours?
We’re open daily from 7am – 10pm.
Some customers have asked about special shopping hours for elderly guests. We’re dedicated to serving our customers during this unprecedented time and have given a great deal of consideration to this matter. Special shopping hours can result in long entry lines and crowding, which conflicts with social distancing recommendations for the elderly and at-risk groups. To best serve everyone in our communities, we’ve invested in more staffing to maintain our focus on customer service and to provide a clean and safe shopping environment. We’re also implementing new checkout measures that encourage customers to maintain a healthy distance from one another, and also installing plexiglass barriers to reduce contact with team members.
Store hours in Los Angeles, Los Angeles County, and Santa Fe, N.M. follow local ordinances and are reflected on individual store pages here.
What sanitation and social distancing measures are you taking in store to promote the health and safety of customers and team members?
The health and safety of guests like you, and our dedicated teams that serve you, remains our priority. We are closely following health authority guidelines and are regularly providing our store teams the latest safety guidance.
In addition to our regular food safety and cleaning procedures, we have invested additional labor hours into our stores to allow for more frequent cleaning, paying close attention to high touch areas such as service counters, restrooms, and checkout lanes. Stores have also installed plexiglass register barriers for added protection during checkout.
What products are available?
We’re committed to offering you access to the healthy foods you rely on us for during this unprecedented time. Our local teams are working hard to keep our stores stocked by working closely with our distribution center and supply chain partners to ensure regular deliveries. We’re confident in our continued supply and ask you to be mindful of your neighbors when making purchases on your next visit. We will continue to offer delivery and pickup services where applicable through Instacart.
We are reopening self-serve bulk bins over the next several months and are currently preparing the necessary equipment needed at certain locations store to ensure we meet proper hygiene measures for our guests. Availability at your local Sprouts will vary based on equipment and fixture deliveries, so make sure to check regularly as you shop. The following self-service areas have been closed: salad bar, olive bar, and soup bar. When possible, customers will be guided to pre-packaged items from these areas.
FAQS
What is your policy for face coverings in store?
Customers (Updated May 12, 2021)
We strongly encourage non-vaccinated customers over the age of 2 without disabilities or underlying medical conditions to wear face coverings while inside our stores. This policy is in line with CDC recommendations regarding the use of face coverings to help prevent the spread of COVID-19. Where state mandates or local ordinances require face coverings, we will request or require customers to wear a face covering. Stores communicate this policy to all customers through signage at store entrances. We have face coverings available at store entrances for customers who do not have their own.
Although we may encourage our guests to wear face coverings in accordance with public health recommendations or require them in areas where local or state mandates are in place, we are also allowing face shields in our stores. If you are uncomfortable shopping in our store under our current policy, you may contact your store to arrange a personal shopper. A Sprouts team member will shop for your items and coordinate payment, which includes EBT as a form of payment. Additionally, we also offer curbside pickup or delivery at shop.sprouts.com. Please click HERE to sign up for a promo code.
Team Members (Updated August 23, 2021)
We require all team members to wear a facial covering indoors regardless of vaccination status if the CDC has designated the store is located in county or area as having high transmission, or as required by state mandate or local ordinance.
We thank you for your continued cooperation and commitment to the health and safety of our communities during this time.
What if one of your team members tests positive for COVID-19?
At Sprouts, we believe transparency about matters of health and safety is critical. When we learn of a confirmed or suspected case in our stores we follow CDC guidelines, inform other team members that may have come into close contact with the affected team member and ask that they self-quarantine, and work with local health departments to determine additional appropriate measures. Team members who are asked to self-quarantine are eligible to receive up to 14 days of quarantine pay. We also conduct extensive cleaning and sanitizing of the entire store to minimize any risk of surface transmission. Our cleaning crews use EPA approved disinfectants effective against a variety of bacteria and viruses, including Human Coronavirus, SARS associated Coronavirus, and more.
What are you doing for your team members?
We’re so grateful for our dedicated team members that are committed to serving our communities, day in and day out. We have never stopped caring for our team members, and in 2020 we paid our store teams more than $100 million in bonuses; invested more than $12 million in COVID protective measures including plexiglass partitions, PPE, enhanced cleaning, wellness kits, and store security; and we created a disaster relief fund for paid time off and grants totaling more than $12 million in financial support. View all our team member benefits surrounding COVID here.
Are you offering adjusted or special shopping hours?
We’re open daily from 7am – 10pm.
Some customers have asked about special shopping hours for elderly guests. We’re dedicated to serving our customers during this unprecedented time and have given a great deal of consideration to this matter. Special shopping hours can result in long entry lines and crowding, which conflicts with social distancing recommendations for the elderly and at-risk groups. To best serve everyone in our communities, we’ve invested in more staffing to maintain our focus on customer service and to provide a clean and safe shopping environment. We’re also implementing new checkout measures that encourage customers to maintain a healthy distance from one another, and also installing plexiglass barriers to reduce contact with team members.
Store hours in Los Angeles, Los Angeles County, and Santa Fe, N.M. follow local ordinances and are reflected on individual store pages here.
What sanitation and social distancing measures are you taking in store to promote the health and safety of customers and team members?
The health and safety of guests like you, and our dedicated teams that serve you, remains our priority. We are closely following health authority guidelines and are regularly providing our store teams the latest safety guidance.
In addition to our regular food safety and cleaning procedures, we have invested additional labor hours into our stores to allow for more frequent cleaning, paying close attention to high touch areas such as service counters, restrooms, and checkout lanes. Stores have also installed plexiglass register barriers for added protection during checkout.
What products are available?
We’re committed to offering you access to the healthy foods you rely on us for during this unprecedented time. Our local teams are working hard to keep our stores stocked by working closely with our distribution center and supply chain partners to ensure regular deliveries. We’re confident in our continued supply and ask you to be mindful of your neighbors when making purchases on your next visit. We will continue to offer delivery and pickup services where applicable through Instacart.
We are reopening self-serve bulk bins over the next several months and are currently preparing the necessary equipment needed at certain locations store to ensure we meet proper hygiene measures for our guests. Availability at your local Sprouts will vary based on equipment and fixture deliveries, so make sure to check regularly as you shop. The following self-service areas have been closed: salad bar, olive bar, and soup bar. When possible, customers will be guided to pre-packaged items from these areas.