The health and safety of our team members and customers is our first priority. In light of CDC recommendations and orders from public health agencies regarding the use of face coverings to help prevent the spread of COVID-19, we require all individuals over the age of 2 to wear face coverings while inside our stores.

We have face coverings available at store entrances for customers who do not have their own. Although we encourage our guests to wear face coverings in accordance with CDC recommendations, we are also allowing face shields in our stores. If you are unable or unwilling to wear a face covering or face shield, we kindly ask you to consider our alternative shopping options, including online ordering for curbside pickup or delivery at www.sprouts.com/order. Our policy is posted and communicated to all customers at store entrances.

We thank you for your continued cooperation and commitment to the health and safety of our communities during this time.

The health and safety of guests like you, and our dedicated teams that serve you, remains our priority. We are closely following CDC and other health authority guidelines and are regularly providing our store teams the latest safety guidance.

Customers are required to wear masks or face coverings while shopping in store. For those who cannot wear a face covering, home delivery and curbside pickup services are available by visiting sprouts.com/order.

All store team members must complete a health questionnaire and have their temperature checked before every shift. They are also required to wear masks on every shift, while team members in produce, meat, deli, bakery and bulk are required to wear gloves.

In addition to our regular food safety and cleaning procedures, we have invested additional labor hours into our stores to allow for more frequent cleaning, paying close attention to high touch areas such as service counters, restrooms, carts and checkout lanes.

Stores are implementing steps to promote social distancing throughout, including floor markers at register lines encouraging six feet of space between shoppers, and have installed plexiglass register barriers for added protection during checkout. Additionally, store managers will regulate the number of shoppers inside the event that stores become crowded.

Transparency about matters of health and safety is critical. We will share details about confirmed cases of COVID-19 in our workforce here.

We’re so grateful for our dedicated team members that are committed to serving our communities, day in and day out. They truly are heroes and their needs are our priority!

Here’s how we’re supporting our team members in addition to our suite of healthcare benefits, flexible time off policies, hardship loan programs, scholarships, team member discounts, and other programs that remain in place:

• We’ve paid $2/hour extra to all eligible store and DC team members, and accelerated quarterly bonus payouts
• We’re providing up to 14 additional days of paid sick/quarantine time
• We created a disaster relief fund to assist team members experiencing hardship due to coronavirus
• Our benefits plan covers testing, treatment, and care at 100%
• We’ve installed plexiglass barriers at all the registers and provide high-quality PPE to all store team members

View all our team member benefits and investments surrounding COVID-19 here.

Beginning Wednesday, April 29, we’ll be open regular hours from 7am – 10pm.

Some customers have asked about special shopping hours for elderly guests. We’re dedicated to serving our customers during this unprecedented time and have given a great deal of consideration to this matter. Special shopping hours can result in long entry lines and crowding, which conflicts with social distancing recommendations for the elderly and at-risk groups. To best serve everyone in our communities, we’ve invested in more staffing to maintain our focus on customer service and to provide a clean and safe shopping environment. We’re also implementing new checkout measures that encourage customers to maintain a healthy distance from one another, and also installing plexiglass barriers to reduce contact with team members.

Store hours in Los Angeles, Los Angeles County, McAllen, Texas and Santa Fe, N.M. follow local ordinances and are reflected on individual store pages here.

We’re committed to offering you access to the healthy foods you rely on us for during this unprecedented time. Our local teams are working hard to keep our stores stocked by working closely with our distribution center and supply chain partners to ensure regular deliveries. We’re confident in our continued supply and ask you to be mindful of your neighbors when making purchases on your next visit. We will continue to offer delivery and pickup services where applicable through Instacart.

The following self-service areas have been closed: salad bar, olive bar, soup bar, and bulk. When possible, customers will be guided to pre-packaged items from these areas.

In an effort to support as many customers as possible, we ask that you please limit your purchases of fresh beef, fresh ground beef, fresh chicken, fresh pork, yeast, eggs, gallons of milk, bath tissue and paper towels to two packages per customer. We also ask that you limit the purchase of smoked meats to four per customer. Thank you for your understanding and support.

Our teams are working hard to deliver on our commitment to providing healthy affordable foods, but we cannot offer new rainchecks or any substitutions at this time. All previously issued rainchecks are not redeemable during this period. Any previously issued rainchecks that expire while our policy is suspended will automatically be valid for an additional 30 days from when we reactivate the raincheck policy. We apologize for any inconvenience and thank you for your understanding.